[Hiring] Social Security Disability Hearing Case Manager @Mindset

Role Description

We are seeking a dedicated and compassionate Social Security Disability Hearing Case Manager to join our team. The ideal candidate will be responsible for:

• Assisting clients with the application process.
• Gathering necessary documentation.
• Advocating on behalf of clients.
• Ensuring that all claims are processed accurately.

Due to this being a remote role, you’ll need:

• Reliable internet with speeds of at least 100 Mbps download and 30 Mbps upload.
• A comfortable place to work.
• A backup plan for occasional internet outages.

We will provide your MacBook as well as a headset, keyboard, and monitor as needed. You will be responsible for maintaining a setup that supports a productive workday.

During scheduled working hours, employees must be able to perform the position’s essential duties and meet its attendance, availability, productivity, confidentiality, and performance expectations, subject to approved leave, reasonable accommodations, and applicable law.

Responsibilities include:

• Gathering required documentation and information from clients to support their claims.
• Providing guidance and support to clients throughout the claims process.
• Advocating on behalf of clients to ensure claims are processed accurately and efficiently.
• Communicating with social security administration officials to resolve any issues or discrepancies.
• Managing high call volume.
• Keeping detailed records of client interactions and claim status updates.
• Staying up-to-date on changes to social security policies and procedures.

Qualifications

• Bachelor's degree in social work, psychology, or a related field (preferred).
• Previous experience working with social security claims or similar benefits programs.
• Strong interpersonal and communication skills.
• Ability to empathize with clients and provide compassionate support.
• Excellent organizational skills and attention to detail.
• Proficiency in Google Suite and other relevant software programs.
• Ability to work independently and as part of a team.
• Knowledge of social security policies and procedures (preferred).
• A dedicated, private, and quiet workspace appropriate for confidential client conversations.
• Ability to remain attentive, responsive, and free from recurring personal interruptions during scheduled working hours.

Requirements

• Experience working in a remote or virtual office environment (preferred).
• Knowledge of virtual phone systems and online scheduling software (preferred).

Schedule

• 40 hours a week, limited overtime (typical working hours are 9:00 - 6:00 pm EST).

Benefits

• Remote first policy.
• Large responsibility from the start.
• The ability to ascend within the company.
• A team of creative, transparent entrepreneurs driven to accomplish our mission.