[Hiring] SOC Lead, Professional Services Delivery Engineer IV @Rackspace Technology

Role Description

To support our continued success and deliver a Fanatical Experience™ to our customers, Rackspace Cyber Defence is looking for a Security Lead for security Operations. This role is particularly well-suited to a self-starting, experienced, and motivated Security Lead, who is commercially aware, service-oriented, and has a proven record of accomplishment in delivering and managing a security operations centre (SOC).

The Security Lead will be the face of Rackspace’s security services and responsible for the leadership and management of a multi-disciplinary security operations centre (SOC) that serve Rackspace Cyber Defense customers.

Key Accountabilities:

• Lead SOC operations in an MSSP environment.
• Manage incident detection, investigation, response, and escalation.
• Conduct proactive threat hunting and detection engineering.
• Administer and optimize Microsoft Sentinel and Elastic Security SIEM platforms.
• Design and manage Elastic Cloud Serverless SIEM deployments and integrations.
• Develop security use cases, dashboards, alerts, and automation workflows.
• Maintain SOC documentation, playbooks, SOPs, and reports.
• Support cloud security monitoring across Azure, AWS, and GCP.
• Drive AI-enabled security initiatives and operational improvements.
• Support security audits, compliance, and governance activities.
• Lead and mentor SOC analysts and engineers.
• Manage customer engagements, service delivery, and SLA compliance.
• Critical Incident Handling (P1) & Closure and Deep investigation and analysis of critical security incidents.
• Post-breach forensic incident analysis reporting and Advanced threat hunting.
• Develop custom dashboards and reporting templates and Develop complex to customer-specific use cases.
• Threat Hunting & Detection Engineering: Develop use cases and detection rules based on emerging threats and attack techniques and perform analysis and map threats to MITRE ATT&CK framework.
• AI & Security Automation: Implement automation and orchestration work flows to improve SOC efficiency.
• Compliance, Audit & Governance: Ensure compliance with ISO 27001, SOC 2, PCI-DSS, NIST, CIS Controls, and other regulatory requirements.

Qualifications

• Experience of leading a team of Security Operations analysts and Engineers.
• Experience of working in MSSP in multi-customer environment.
• Experience of working in large-scale, public cloud environments and using cloud-native security monitoring tools such as:
• Azure Security Centre and Microsoft Sentinel
• Vulnerability Management: Qualys, Microsoft Defender.
• Endpoint Management: CrowdStrike and Microsoft Defender for Point.
• GCP Security Command Centre, Chronical.
• AWS Security Hub including AWS Guard Duty
• Experience with Microsoft Defender XDR suite.
• A highly self-motivated and proactive individual who wants to learn and grow and has an attention to detail.
• An individual who shows a willingness to go above and beyond in delighting the customer.
• A good communicator who can explain security concepts to both technical and nontechnical audiences.

Preferred Certifications

• Microsoft Certified: Cybersecurity Architect Expert (SC-100)
• Microsoft Certified: Security Operations Analyst (SC-200)
• AZ-500: Azure Security Engineer

Company Description

Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.

We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.