[Hiring] Simulation & Virtual Reality Laboratory Technician @St. John's University

Role Description

The Simulation & Virtual Reality Laboratory Technician works under the supervision of the College of Pharmacy & Health Sciences Director of the Simulation Center to provide ongoing technical support for simulation and virtual reality delivery. This person is responsible for audio-visual (A/V) equipment evaluation, support, maintenance and setup; computer software support for simulation equipment as well as mannequins used in the simulation program.

• Collaborates with the Director of the Simulation Center and College faculty to assist in the implementation and evaluation of technologies required for simulation programs using industry standards and established best practice standards.
• Operates computer manikins, related operating software, programming needs and A/V equipment.
• Locates medical supplies needed to enhance delivery of simulation activities (e.g. IV supplies, pumps, dressings, etc.).

Job Responsibilities

• Sets up simulation equipment and other learning technologies to meet the needs of faculty and students.
• Prepares supplies and equipment needed for simulation labs.
• Clean-up supplies, equipment, and mannequins once the simulation lab is complete.
• Restock simulation lab supplies/carts as needed for each lab.
• Operates and maintains computer hardware and audio-video recording systems.
• Handles simulation equipment with the ability to follow medical aspects of scenario and make appropriate adjustments based on participant’s actions.
• Aids faculty with human patient simulation labs and virtual reality labs including organization and preparation.
• Identifies and implements solutions to problems related to simulation equipment, computer hardware, and software.
• Repairs and maintains equipment as required or initiates repairs for equipment under warranty.
• Communicates with manufacturers regarding maintenance, repairs, updates, and technology changes as directed by the Director of the Simulation Center.
• Conveys both technical and non-technical matters effectively in person and in writing with a diverse population.
• Remains current with technical and professional skills by attending continuing education and training courses.
• Acquires and maintains skills and knowledge related to existing and newly acquired technologies in the College of Pharmacy & Health Sciences.
• Researches specifications for hardware and software products and must be aware of software licensing laws and requirements.
• Assists in maintaining reference materials for the simulation equipment and related audio-visual and computer hardware and software.
• Helps in maintaining an accurate inventory of simulation equipment including mannequins, hardware, and software.
• Trains faculty in operation of equipment as needed and develops quick-guide reference aids for faculty.
• Participates in College and University open houses, recruitment, student, and other College events as needed.
• Contributes effectively to a positive work environment that demonstrates and supports a learning-centered environment.
• Promotes and models a team approach in the conduct of daily operations within the College of Pharmacy & Health Sciences.
• Reinforces and maintains high ethical standards of conduct and procedures to assist in ensuring the security of the College's technology assets and data.
• Performs other duties as assigned by the Director of the Simulation Center.

Qualifications

• Bachelor's degree in information technology, communications, related field or equivalent experience or Associate degree with five years of related work experience, preferably experience with healthcare simulation.
• Minimum of two years of IT support experience in the use of Microsoft Office applications (Word, Excel, PowerPoint, Windows Media, etc.) and have the ability to troubleshoot complex hardware/software issues.
• Excellent oral, written, and interpersonal communication skills, including a demonstrated ability to provide clear, concise directions and to communicate highly technical information to a technically diverse population.
• Ability to lift up to 50 lbs., with or without accommodations.
• Proven ability to maintain departmental records and facilities.
• Demonstrated ability to deal tactfully and effectively with administrators, faculty, students, sales representatives, and other personnel.

Benefits

• Competitive compensation program commensurate with qualifications and experience.
• Comprehensive benefits program including medical, dental, life insurance, long term disability insurance, tuition remission, and generous 403(b) employer contribution.
• Employee assistance program and liberal paid time off policies.
• Access to St. John’s performing arts, libraries, bookstores, dining facilities, campus recreation, and sporting events.