[Hiring] Short Term Disability Claim Analyst 2 @Principal Financial Group

Role Description

As a Short Term Disability Claim Analyst 2, your day will be anything but routine. In this fast-paced environment, every single day offers new challenges and the ability to use your excellent analytical, multitasking, prioritization, and interpersonal skills to assist with our clients’ short-term disability claims – all during a time in which they may be facing major changes in life.

• Acquire, analyze, and investigate medical, financial and contractual information to make effective and timely claim decisions.
• Connect with employers, employees and medical providers via phone, email, text, and letters.
• Provide customers with updates regarding medical conditions, restrictions & limitations, job duties, group short term disability policy provisions, claim decisions, status, and all other aspects of the claim process to ensure they fully understand the company's position.
• Supervise and follow up on outstanding items to ensure compliance with regulations, service timing, and quality guidelines.

This position offers you an exciting, yet rewarding career where you can make an impact in the lives of many of our clients. Although you may need to make some impactful decisions, we equip you with the training, tools and resources to allow you to be successful!

Qualifications

• 4+ years of claims or customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
• Excellent verbal and written communication skills, with the ability to actively listen, gather information over the phone, and provide empathetic customer service to individuals navigating difficult situations.
• Ability to adapt to frequent change, work independently, make sound decisions, take ownership, and resolve issues effectively.
• Strong attention to detail and ability to maintain a high degree of accuracy and confidentiality.
• Good math, analytical, interpersonal, problem-solving, decision-making, and multitasking skills.
• Strong proficiency with business unit products, processes, and systems, with the ability to effectively navigate multiple software and web applications.
• Computer and typing proficiency, including experience with Microsoft Office applications and internet browsers.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.

Requirements

• Associate's or Bachelor's degree.
• Short Term Disability claims processing experience, including reviewing and gathering information, communicating with customers and other parties, and making claim decisions.
• Experience reading and interpreting policies, policy provisions, and industry regulations and applying them appropriately to claims situations.
• Demonstrated ability to accept and apply feedback while working both independently and collaboratively within a team.

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

• Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly): $20.34 - $31.73 / hour
• Wichita, KS: $20.34 - $23.80 / hr
• Des Moines, IA: $21.47 - $25.12 / hr
• Charlotte, NC: $22.60 - $26.44 / hr
• Chicago/Minneapolis: $24.86 - $29.09 / hr
• Los Angeles/New York City: $27.12 - $31.73 / hr

Time Off Program

• Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.
• Pension Eligible: Yes

Work Environments

• This position is fully remote within the U.S.

Work Authorization/Sponsorship

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc.

Investment Code of Ethics

For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Company Description

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being.