[Hiring] Services Specialist @Syndigo

Role Description

The Services Specialist is a detail-focused, operational role responsible for capturing, maintaining, and validating product master data within the GDSN data pool. This position supports high volume data maintenance and customer requests, ensures data accuracy and correct billing, and handles structured administrative tasks in close coordination with internal systems and processes.

• Responsible for accurate and consistent product data entry and maintenance within the GDSN, following defined rules and standards.
• Handling high volumes of structured customer orders for a defined customer portfolio within the GDSN data pool.
• Managing daily, routine customer communication in German via email and occasional calls, focused on data updates and clarifications.
• Ensuring correct billing of services provided according to the defined pricing structures.
• Maintaining high data quality standards for customer master data in CRM systems.
• Contributing to defined operational projects and gradually building deep expertise in GDSN and internal data maintenance requirements.
• Performing general administrative and commercial tasks.

Qualifications

• 1+ years of experience in data entry, data operations, master data maintenance, or back-office administration. GDSN experience is a plus but not required.
• German language: Full professional proficiency is non‑negotiable. All customer communication, systems, and documentation are in German.
• Completed a commercial or administrative apprenticeship/degree, or career change with relevant operational experience.
• Ability to learn complex systems and apply rules consistently.
• Comfort working with structured systems and rule-based processes.
• Prior experience in customer-facing administration or operational roles.

Benefits

• Competitive, globally aligned benefits package designed to support your wellbeing, growth, and work-life balance.
• Generous paid time off.
• Health coverage.
• Retirement plans tailored to local markets.
• Learning opportunities through tuition reimbursement.
• Programs like donation matching, volunteer time off, and referral bonuses.
• Flexible perks such as Flex Fridays.