[Hiring] Services Solution Architect @World Wide Technology Holding

Role Description

The Services Solution Architect for AV and Meeting Room Services shapes, scopes, and helps close services opportunities that make every meeting space work, from a single huddle room to a national rollout across hundreds of sites. This role combines the technical depth of a WWT Domain Architect with ownership of the full services solution.

• Lead professional service customer discussions.
• Build detailed work breakdown structures and bottom-up labor estimates.
• Develop services pricing and write customer-ready Statements of Work.
• Bring deep knowledge of room design, audio, video, control systems, and networking.
• Work closely with sales, pre-sales, delivery, engineering, and integration partners.
• Use AI tools to move quickly from first conversation to finished SOW.
• Reduce solution risk, show the value of WWT services, and strengthen client relationships.
• Up to 25% travel.

Qualifications

• Bachelor’s degree in information technology, engineering, audiovisual technology, or related field, or equivalent experience, required.
• 7 or more years of experience in AV, collaboration, or unified communications, including at least 4 years designing and delivering meeting room and AV solutions at enterprise scale.
• Proven ability to independently own multiple services opportunities from technical discovery through detailed work breakdown structures, bottom-up labor estimates, customer proposals, and SOW approval for multi-site AV or collaboration deployments.
• Demonstrated domain architect-level technical expertise in at least two of the following room platforms: Microsoft Teams Rooms, Zoom Rooms, and Cisco Webex, with working knowledge of the others and of Google Meet hardware.
• Strong command of AV system design, including conferencing audio and DSP, video and cameras, displays, control systems such as Crestron, Extron, and Q-SYS, and signal distribution including AV over IP.
• Solid understanding of the network side of AV, including PoE, VLANs, QoS, Dante, multicast, and securing connected room devices.
• Experience in a services role such as pre-sales solutioning, consulting, professional services, or delivery architecture.
• Experience with integrator and partner delivery models, including site surveys, staging, installation, and commissioning across multiple locations and national rollout programs.
• Familiarity with room design standards, accessibility, acoustics, sightlines, wireless presentation, digital signage, room scheduling, and device management and monitoring tools such as Teams Pro Management, Cisco Control Hub, Zoom management, and Crestron XiO Cloud.
• Working knowledge of services pricing, including building labor-based pricing from role rates, partner costs, and expenses; fixed fee versus time and materials; margin; and risk contingency.
• Ability to ask the right questions to understand the business problem, and to explain complex solutions simply to technical and business audiences.
• Excellent communication and engagement skills, with a track record of building trusted relationships with sales, delivery, and engineering teams.
• Skilled at supporting several opportunities at once in a fast-paced and deadline-driven environment.
• Advanced Excel, including building or maintaining estimating models, plus proficiency with PowerPoint, Word, and Visio or similar diagramming tools.
• Preferred: AV industry certifications such as CTS, CTS-D, or CTS-I.
• Preferred: current certifications from Microsoft, Cisco, Zoom, Crestron, Biamp, QSC, Shure, or Extron.
• Preferred: background at a value-added reseller, systems integrator, AV integrator, or managed service provider, with experience serving large enterprise customers and regulated industries such as healthcare, financial services, or the public sector.
• Preferred: experience developing productized services, managed service offerings, or reusable estimating tools.
• Proficient daily use of AI tools such as Claude and Microsoft Copilot to speed discovery, estimating, and documentation, with the judgment to verify output and use these tools securely.

Requirements

• A reasonable estimate of the current base pay range for this position is $117,000 to $158,000 annually.
• Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs.
• Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.

Benefits

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement.
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring.
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program.