[Hiring] ServiceNow Lead / Architect @Veracity

Role Description

In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.

• Need extensive experience with CSM and Financial Service Operations (FSO).
• Mentor and lead a team of developers.
• Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.
• Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.
• Review design and code per sprint to ensure quality.
• Create and customize complex workflows and custom workflow activities.
• Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.
• Contribute and review user stories.
• Build and maintain technical documentation.
• Monitor health, usage, and overall compliance of ServiceNow and its applications.
• Develop a keen understanding of the products we implement and client business.
• Provide production support and be able to resolve problems under pressure.
• Assist in project estimation.
• Participate in regular Knowledge Transfer sessions with ServiceNow Developers.
• Stay current with new and updated capabilities of the ServiceNow Platform.
• Coordinate upgrades to Production and Sub-Production instances.
• Coordinate sub-production testing, evaluation, and regression remediation.
• Participate in blueprinting workshops and contribute with documentation and effort estimation.
• Support COE in continuous development of training paths for professional advancement.
• Contribute to ongoing definition of best development and solution practices.
• Lead training workshops as a means to spread experiences gained across the practice.

Qualifications

• Relevant experience in ServiceNow Development.
• Demonstrate prior experience in leading client projects as a technical lead.
• Certified System Administrator (CSA) plus one mainline Implementor certification (FSO/CSM/HRSD/ITSM/GRC etc.).
• Compulsory Financial Services Operations Professional Built with Visa (FSO) to be used as a case management tool that will support dispute and fraud claims processing for Client and Visa Credit, Debit, and ATM transactions preferred.
• One greenfield implementation of any ServiceNow module.
• Strong hands-on experience in Java scripting, debugging, and deployment using update sets for new applications, enhancements, and version upgrades.
• Hands-on experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, APIs, Service Portal etc.
• Experience in Integration with 3rd party tools using Rest, SOAP, Scripted and Flow/Integration Hub.
• Good understanding of ServiceNow Best practices in scripting and integration.
• Experience in deploying code from Lower instance to Production.
• Experience in Cloning and Upgrades.
• Excellent communication skills for client-facing roles.
• Good management, analytics, problem-solving & interpersonal skills.
• Self-motivated, positive outlook & result-oriented.

Skills and Certifications

• Experience leading a team.
• ServiceNow.
• CSM.
• Now Assist.
• Financial Service Operation.

Recruiter Submission Template

• Full Name:
• Degree, University and Completion Year:
• Do you have any of the Certified Technical Architect (CTA) or Certified Master Architect (CMA) certification?
• How many years of total experience do you have in ServiceNow Development?
• How many years of total experience do you have in CSM?
• How many years of total experience do you have in FSO (Dispute Management, Client Onboarding, Loan Operations, Card Operations, and Treasury Operations)?
• How many years of total experience do you have as an Architect?
• Motivation / Reason for Relocation (if not local):
• Motivation / Reason for interest in this position:
• Contact Number:
• Email ID:
• LinkedIn Profile URL:
• Full Address (Street, City, State, Zip Code):
• Notice Period (in weeks):
• Current Work Authorization Status:
• Expected Salary: