[Hiring] ServiceNow ITAM SME @Georgia IT

Role Description

The ServiceNow ITAM SME will be responsible for the design and implementation of ITAM solutions, focusing on both Software Asset Management (SAM) and Hardware Asset Management (HAM). Key responsibilities include:

• Lead end-to-end implementation of ServiceNow ITAM solutions (HAM Pro & SAM Pro).
• Conduct requirement gathering workshops and translate business requirements into scalable ServiceNow solutions.
• Design and configure asset lifecycle processes including procurement, receiving, deployment, inventory, maintenance, and disposal.
• Implement software license management, reclaim processes, compliance reporting, and optimization initiatives.
• Integrate ITAM with CMDB, Discovery, Service Mapping, Procurement, and ITSM processes.
• Define data models, asset classes, lifecycle states, and governance standards.
• Ensure CMDB and Asset Repository accuracy through reconciliation and automation.
• Drive asset normalization and software entitlement management activities.
• Integrate ServiceNow with SCCM/MECM, Microsoft Intune, Active Directory, procurement systems (SAP, Oracle, Coupa, etc.), and cloud platforms (Azure, AWS).
• Develop automation using Flow Designer, IntegrationHub, Business Rules, and Scripted APIs.
• Define ITAM governance framework, policies, and operational procedures.
• Monitor software compliance and license utilization.
• Support internal and external audits.
• Provide KPI and executive dashboards for asset compliance, utilization, and cost optimization.
• Work with Procurement, Finance, Security, Infrastructure, and Operations teams.
• Act as the functional and technical SME for ITAM-related initiatives.
• Conduct workshops, training sessions, and knowledge transfer activities.

Qualifications

• 8+ years of overall IT experience.
• 5+ years of hands-on experience in ServiceNow ITAM implementations.
• Strong experience in SAM Pro, HAM Pro, CMDB, Discovery, and Asset Lifecycle Management.
• Experience working in enterprise-scale ServiceNow environments.

Requirements

• ServiceNow ITAM (HAM Pro, SAM Pro).
• CMDB & CSDM.
• Discovery & Service Mapping.
• Asset Lifecycle Management.
• Software License Management.
• ServiceNow Flow Designer & Integration Hub.
• REST/SOAP Integrations.
• JavaScript & ServiceNow Scripting.
• ITIL v4 Processes.
• Reporting & Performance Analytics.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA).
• Certified Implementation Specialist – Software Asset Management (CIS-SAM).
• Certified Implementation Specialist – Discovery.
• Certified Implementation Specialist – Service Mapping.
• ITIL V4 Foundation Certification.

Key Deliverables

• ITAM Strategy & Roadmap.
• HAM Pro / SAM Pro Implementation.
• CMDB and Asset Governance.
• License Compliance Management.
• Integration Design & Documentation.
• Executive Dashboards & KPI Reporting.
• Process Documentation and SOPs.

Skills

• Mandatory Skills:
• ServiceNow CMDB.
• ServiceNow Integration Hub.
• ServiceNow ITSM.
• ITAM, HAM, SAM.