[Hiring] ServiceNow IT Business Analyst @TEKsystems

Role Description

Our client is searching for an IT Business Analyst with ServiceNow experience for a temp-to-perm position that can be worked remotely. All candidates must work directly for TEKsystems on a W2 basis before converting to full-time employment.

The ServiceNow Product Manager/Business Analyst serves as the primary liaison between business stakeholders and the ServiceNow platform team, ensuring platform capabilities align with organizational objectives, operational needs, and regulatory requirements. This role is responsible for:

• Gathering, documenting, analyzing, and validating business requirements
• Translating requirements into actionable user stories and platform enhancements
• Driving successful delivery of ServiceNow solutions

The analyst collaborates closely with product owners, developers, administrators, and business leaders to:

• Optimize platform performance
• Improve user adoption
• Support strategic initiatives across IT and business operations

Key responsibilities include:

• Facilitating requirements gathering sessions
• Creating process documentation and workflow diagrams
• Managing backlogs within Agile frameworks
• Coordinating User Acceptance Testing (UAT)
• Monitoring platform performance and customer satisfaction metrics
• Ensuring alignment with IT governance, cybersecurity, asset management, audit, and compliance objectives

The successful candidate will possess a strong understanding of:

• The ServiceNow platform
• Business process analysis
• Agile methodologies
• IT service management practices
• Excellent communication and stakeholder management skills

Qualifications

• Experience with ServiceNow
• Strong understanding of business process analysis
• Familiarity with Agile methodologies
• Knowledge of IT service management practices
• Excellent communication skills
• Strong stakeholder management skills

Requirements

• Must work directly for TEKsystems on a W2 basis
• Contract to Hire position based out of Dallas, TX

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)