[Hiring] ServiceNow SPM Business Analyst @NTT DATA Services

Role Description

We are currently seeking a ServiceNow SPM Business Analyst to join our team remotely in the US.

• Partner with business stakeholders, product owners, process owners, and technical teams to gather, analyze, and document business requirements and functional needs.
• Translate business requirements into user stories, acceptance criteria, process flows, decision logs, and functional specifications.
• Facilitate requirements workshops, stakeholder interviews, backlog refinement sessions, sprint planning meetings, demonstrations, and user acceptance testing (UAT) activities.
• Analyze current-state business processes, identify gaps and inefficiencies, and recommend improvements aligned with ServiceNow platform capabilities and business objectives.
• Collaborate closely with ServiceNow administrators, developers, architects, QA teams, and delivery leads to clarify requirements and validate proposed solutions.
• Create and maintain project documentation including business requirements documents (BRDs), functional specifications, process maps, test scenarios, training materials, knowledge articles, and release notes.
• Utilize ServiceNow Strategic Portfolio Management (SPM) to manage demands, enhancements, user stories, defects, and Agile delivery activities.
• Support testing efforts, defect tracking, business validation, and deployment readiness activities.
• Ensure alignment between business objectives, platform capabilities, and delivery outcomes.

Qualifications

• Minimum 3+ years of experience as a Business Analyst, Product Analyst, Functional Analyst, or a similar role supporting enterprise technology initiatives.
• Minimum 3+ years of hands-on experience working with ServiceNow Strategic Portfolio Management (SPM), including Demand Management, Collaborative Work Management, and Strategic Planning capabilities.
• Minimum 5+ years of experience in business analysis disciplines, including requirements elicitation, process mapping, gap analysis, stakeholder management, and documentation.
• Minimum 3+ years of experience working in Agile, Lean-Agile, Scaled Agile, or hybrid delivery environments, including user story creation, backlog refinement, sprint planning, and acceptance criteria development.
• Agile, Lean-Agile, SAFe, or comparable Agile certification.

Requirements

• Limited travel may be required based on project and stakeholder engagement needs.
• Bachelor's Degree in Business Administration, Information Technology, Computer Science, Engineering, or equivalent work experience.

Benefits

• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short and long term disability coverage.
• Paid time off.
• Employee assistance.
• Participation in a 401k program with company match.
• Additional voluntary or legally-required benefits.