[Hiring] ServiceNow Certified Technical Architect @inventium.io LLC

Role Description

Inventium.io is seeking a Senior ServiceNow Architect to support a large-scale federal ServiceNow program. This is a fully remote role supporting a federal customer in the Washington, DC area.

We are looking for an experienced ServiceNow professional who can combine hands-on platform knowledge with strong architectural judgment. You will work alongside technical and business teams to shape solutions, guide implementation decisions, and ensure the ServiceNow platform continues to evolve in a secure, scalable, and sustainable manner.

The ideal candidate is comfortable working across architecture, development, integration, and stakeholder engagement and can turn complex mission needs into practical technical solutions.

• Define the overall technical approach for enterprise ServiceNow solutions and guide teams through implementation.
• Translate business needs into platform designs, technical patterns, and implementation plans.
• Provide architectural oversight for new ServiceNow capabilities, enhancements, and custom applications.
• Guide configuration and development across key platform features such as:
  • Business Rules
  • Client Scripts
  • UI Policies
  • ACLs
  • Flow Designer
  • Script Includes
  • System configuration
• Establish integration approaches for connecting ServiceNow with external applications, services, and enterprise data sources.
• Design solutions using REST and SOAP services, IntegrationHub, middleware, and scripted integration techniques where appropriate.
• Recommend opportunities to simplify workflows, reduce manual effort, and improve operational efficiency through automation.
• Review existing platform processes and technical implementations and identify opportunities for modernization or consolidation.
• Facilitate technical discussions with customers, product owners, developers, administrators, and project leadership.
• Evaluate solution options and help teams make informed decisions based on security, performance, scalability, supportability, cost, and implementation risk.
• Establish technical standards and reusable patterns that support long-term platform maintainability.
• Guide developers and administrators on ServiceNow design practices and platform conventions.
• Support platform releases, upgrades, new feature adoption, and ongoing technical improvements.
• Review configurations and custom development to confirm they meet architectural and operational expectations.
• Help ensure customizations remain supportable and minimize unnecessary impact to future ServiceNow upgrades.
• Develop solution documentation such as architecture diagrams, interface designs, data models, technical specifications, and implementation guidance.
• Serve as a senior technical advisor to project leadership and the broader ServiceNow delivery team.

Qualifications

• 5–7+ years of ServiceNow experience, with significant responsibility for enterprise platform design and implementation.
• Experience supporting or managing ServiceNow solutions within a Federal Government environment.
• Previous experience functioning as a ServiceNow Architect, Technical Architect, Solution Architect, or senior ServiceNow technical lead.
• Broad understanding of ServiceNow platform architecture, development, configuration, security, integrations, and application lifecycle practices.
• Strong hands-on knowledge of ServiceNow capabilities, including:
  • Business Rules
  • Client Scripts
  • UI Policies
  • Access Controls and platform security
  • Flow Designer and workflow automation
  • Script Includes
  • Custom applications and modules
  • REST and SOAP services
  • Enterprise system integrations
• Demonstrated ability to develop technical approaches for integrating ServiceNow with external applications and data sources.
• Knowledge of enterprise application architecture, data design, APIs, integration patterns, and modern software delivery practices.
• Ability to design solutions that are scalable, maintainable, reusable, and aligned with ServiceNow platform standards.
• Experience facilitating technical design discussions and working with stakeholders to refine business needs into implementable solutions.
• Ability to communicate architectural decisions and technical tradeoffs to both technical teams and business stakeholders.
• Strong analytical, documentation, problem-solving, and communication skills.
• Experience providing technical direction or mentoring to ServiceNow developers and administrators.
• U.S. Citizenship required.
• Ability to obtain and maintain a Public Trust clearance.

Requirements

• ServiceNow Certified Technical Architect (CTA)

Preferred Qualifications

• Additional ServiceNow technical, implementation, or product certifications.
• Experience delivering ServiceNow solutions for federal civilian agencies.
• Familiarity with ServiceNow capabilities such as HRSD, ITSM, CSM, App Engine, IntegrationHub, Service Portal, or Employee Center.
• Experience delivering solutions within Agile development environments and federal system development lifecycle processes.

Benefits

• Employer-paid health benefits (medical, dental, and vision)
• Retirement plan
• Paid time off and federal holidays
• Training and development
• Awards and recognition
• Employee referral program