[Hiring] ServiceNow Architect @Technotopia Solutions

Role Description

ServiceNow Architect with Telecommunications Network Inventory experience for a long-term remote project.

Job Responsibilities:

• Analyze the current state of the in-scope processes detailed in the Service Overview.
• Perform a gap analysis of the out-of-the-box modules and the customer's current process flows.
• Discuss and design the ideal desired state of service delivery while considering the capabilities of the ServiceNow platform and recommended good practices.
• Review basic platform security properties.
• Establish a high-level plan to implement the project and accomplish the solution.
• Identify necessary project resources along with any risks or constraints.
• Conduct workshops in the Plan Stage (not to exceed the number of hours in the Timeline section of this SOW unless agreed upon by all parties via a Change Order).

The workshops will cover the following ServiceNow modules:

• Project Baseline and Use Case Review Workshops
• Current Instance Review - TNI Workshops
• Legacy data migration: Active account data only
• TSM Delta Workshops
• CSM Inbound Email Action Integration Workshop
• TSM Dashboards & Reporting Workshop Docusign
• CSM Portal Delta Workshop
• OMT Workshop

As an output of the workshops, NewRocket will facilitate a meeting with Client stakeholders to discuss the stories and project timeline, as well as clarify any pending questions regarding the future state solution.

Execute Objective:

• Implement and configure the solution as defined in previous stages, based on the agreed-upon requirements from the Plan phase and within the constraints of the allocated duration for the Execute phase.
• Run project review cycles to realize business objectives and value through rapid configuration and transparent reporting.

Activities:

• Configure the base ServiceNow platform:
• Implement and configure the following ServiceNow modules in the Client's environment based on the agreed-upon stories:
• Telecommunications Service Management
• Telecommunications Network Inventory
• Order Management for Telecommunications
• Migration of active account OSS data into ServiceNow
• Configure new reports of the in-scope modules:
• Create up to 4 out-of-the-box (OOTB) reports based on approved requirements using non-Performance Analytics functionality.
• Integrate the tools listed below with ServiceNow in the Client environment(s):
• Microsoft Automatic User Provisioning Integration:
• Use Case: To populate the User and Group tables in ServiceNow from Microsoft.
• Mechanism and Direction: Modification to out-of-the-box settings to pull users and groups in from Microsoft into ServiceNow.
• Microsoft Single Sign-On:
• Use Case: To allow users to be authenticated in ServiceNow through single-sign-on (SSO).
• Mechanism and Direction: The out-of-the-box connector will be used to allow for authentication into ServiceNow.

Outcomes:

• ServiceNow platform elements, in-scope applications, and capabilities configured per the agreed-upon stories.
• NewRocket will also conduct functional testing in this phase before code is released for User Acceptance Testing.

Qualifications

• Experience with ServiceNow platform.
• Knowledge of Telecommunications Network Inventory.
• Strong analytical skills.
• Ability to conduct workshops and facilitate discussions.

Requirements

• Long-term commitment to the project.
• Remote work capability.
• No visa sponsorship available.

Benefits

• Opportunity to work on a long-term project.
• Remote work flexibility.