[Hiring] ServiceNow Architect @Norseman Services

Role Description

Norseman Services is seeking an experienced ServiceNow Architect to support a growing portfolio of federal and commercial engagements. This role is ideal for an architect who enjoys solving complex platform challenges, working directly with customers, and helping delivery teams build solutions that remain scalable, maintainable, and aligned with long-term business outcomes. You will operate at the intersection of architecture, delivery, and stakeholder alignment. Depending on the engagement, your work may include:

• Solution design
• Platform governance
• Module strategy
• Integration oversight
• Roadmap planning
• Hands-on guidance for implementation teams

Qualifications

• At least five years of meaningful ServiceNow architecture experience supporting digital transformation and platform strategy
• Strong knowledge of ServiceNow platform architecture, solution design, governance, and delivery best practices
• ArchX, CTA, or comparable ServiceNow architecture experience or credentials
• The ability to move comfortably between strategic architecture conversations and practical delivery execution
• Deep expertise in one or more areas such as ITSM, ITOM, ITAM, CMDB/CSDM, SecOps, HRSD, CSM, SPM, FSM, IRM, Now Assist, integrations, workflow design, governance, or automation
• Strong communication skills and experience working directly with customers, technical teams, and organizational leadership
• A demonstrated ability to recommend scalable, maintainable platform decisions, not simply execute assigned tickets

Requirements

• ServiceNow certifications such as CSA, CAD, CIS, CTA, or other relevant credentials (Nice to Have)
• Experience working in consulting, managed services, or enterprise platform ownership (Nice to Have)
• Experience supporting federal, regulated, or security-conscious environments (Nice to Have)
• Hands-on ServiceNow implementation experience (Nice to Have)
• Experience with industry solutions such as HCLS, PSDS, or TPSM (Nice to Have)

Benefits

• Fully remote work within the United States
• A small, collaborative team backed by the resources and stability of Norseman Defense Technologies
• Opportunities to solve consequential platform challenges for federal, healthcare, and regulated-enterprise clients
• Medical, dental, and vision insurance
• 401(k) benefits
• The opportunity to work alongside experienced ServiceNow professionals in a senior-led delivery environment