[Hiring] ServiceNow Administrator/Developer @TekCommands

Role Description

The ServiceNow Administrator/Developer will be responsible for:

• Configuration of service portals and support of GRC and Security Operations-related processes.
• Core system configuration and gathering/documenting user and process requirements.
• Developing workflow customizations and supporting the Service Transformation teams.
• Understanding ServiceNow functionality and ITIL processes implementation, including:
• Incident Management
• Change Management
• Asset Management
• CMDB Management
• Problem Management
• Administering the ServiceNow tool.
• Configuring Application UI and Workflow.
• Customizing ServiceNow applications.
• Facilitating rollout of new applications and modules.
• Facilitating onboarding of new clients on the ServiceNow platform.
• Collaborating with other ServiceNow administrators to develop global solutions.
• Handling general updates and configuration changes/requests.
• Identifying system deficiencies and recommending solutions.
• Adhering to ServiceNow development standards.
• Prioritizing multiple tasks effectively.
• Ensuring timely implementation of the latest ServiceNow application release with minimal disruption to IT operations.
• Maintaining and continuously improving processes, standards, policies, working methods, and tools.
• Ensuring appropriate tools and processes for a reliable and reproducible development/production environment.
• Ensuring tool configuration consistency across development, stage, testing, and production environments.
• Participating in ongoing production support and end-user support.
• Developing and configuring new features for the Enterprise Case Management (ECM) system in ServiceNow.
• Providing development resources to assist product owners and configuring the ECM Platform, including:
• Developing designs of assigned user stories or components based on business requirements.
• Configuring modules in the ECM Platform or building code as needed for assigned user stories.
• Conducting technical quality reviews and unit testing of developed user stories.
• Identifying and addressing defects and performance problems from unit testing activities.
• Demonstrating developed user stories or functionality as requested.
• Assisting in user acceptance testing (UAT) as requested.
• Supporting resolutions for defects identified in platform configurations of ServiceNow Core, modules, or integrations, including:
• Supporting mitigation activities for identified critical (P0) to low priority (P4) UAT defects and P0 and P1 platform production defects.
• Acting as level 3 support to resolve P0 and P1 defects identified as configured issues.
• Attempting to replicate P0 and P1 defects in the Comcast QA environment if applicable.
• Documenting resolutions in user stories for the ECM product backlog or immediate deployment as relevant.
• Performing root cause analysis as requested for P0 and high priority P1 defects.

Qualifications

• 8+ years of ServiceNow Administration and/or Development experience.
• Bachelor's degree in technical discipline or related field, or an equivalent combination of education and experience.
• Preferred Degree in Computer Science or MIS.

Company Description