[Hiring] Service Design Advisor Consultant @AGORA

Role Description

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Qualifications

• Advanced university degree (Master's or equivalent) in Design, Business Administration, Public Administration, Organizational Development, Management, Industrial Engineering, Human-Centred Design, Information Systems, or a related field.
• A first-level university degree (Bachelor's or equivalent) in a relevant field may be accepted in lieu of an advanced degree, provided the candidate has an additional two years of qualifying professional experience.

Requirements

• At least seven years of relevant experience in service design, transformation, advisory, or operational excellence; nine years with a Bachelor’s degree.
• Proven experience in Shared Services or Global Business Services benchmarking, senior advisory, and external stakeholder engagement.
• Experience supporting service-design workshops and translating evidence into recommendations, plans, and executive products.
• Experience in an international organization, public sector, or complex global environment is desirable.
• Management consulting experience is considered an asset.
• Fluency in English is required.

Benefits

• Attractive compensation and benefits package.
• Diverse opportunities for professional and personal development.