[Hiring] Service Delivery Provisioning Administrator II @GCI Communication Corp

Role Description

GCI's Service Delivery Provisioning Administrator II will work closely with Delivery Engineers to build and deliver a variety of services across the company’s network. Provide support for the execution of Engineering designs to build and troubleshoot services on the wireless data/IP and core network environment, MPLS, carrier ethernet and data/IP network systems, voice switch systems, and TDM/SONET networks.

• Provide delivery support for the company’s core IP, MPLS, carrier Ethernet, Wireless Data/IP, switch voice, and TDM/SONET network systems in accordance with design criteria and quality goals.
• Execute designs and plans provided by Engineering detailing specific changes across the company’s network.
• Work with various technical support, engineering, and internal business groups to develop and implement coordinated installation, upgrading, testing, and troubleshooting of new network elements and administering of multiple vendor systems.
• Closely review planned and unplanned changes to network infrastructure.
• Work service orders for circuit turn-up and change requests across IP/Ethernet, Voice switch and TDM/SONET networks.
• Work closely with Project Managers to complete needed tasks on variety of company initiatives for network growth.
• Provide support for the turn-up various network elements to support network growth.
• Performed required SLA mandated testing for service delivery.

Qualifications

• A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.
• High School diploma or equivalent.
• Associate degree in networking or a relevant field.
• Minimum of six (6) years of combined technical support experience working with network platforms, testing, routers and/or switches in a customer service, LAN/WAN Networking, Telecommunications, Wireless Data/IP networks, data communications, telephony topology systems environment, or related background.

Requirements

• Cisco CCNA, Nokia NRS-I, Juniper JNCIA, or equivalent preferred.
• Cisco CCNP, Nokia NRS-II, Juniper JNCIP, SCTE DEP, or equivalent preferred.
• Cisco CCIE, Nokia SRA, Juniper JNCIE, SCTE IPEP, or equivalent preferred.
• Telecommunications experience preferred.
• Other relevant telecom industry or job specific certifications preferred.
• This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

Benefits

• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.