[Hiring] Service Contracts and Subscription Operations Analyst @Motorola Solutions

Role Description

We are seeking a collaborative, detail-oriented professional to join our team as a Service Contracts and Subscription Operations Analyst. In this role, you will play a critical part in our people-first culture, taking direct ownership of service and maintenance agreements from initial activation through ongoing lifecycle administration. You will collaborate cross-functionally with IT, finance, and customer support partners to oversee accurate billing, facilitate seamless contract amendments, and resolve workflow inquiries with speed and precision. If you are an imaginative problem-solver who thrives in an agile, dynamic environment and wants to pursue your potential while supporting our mission of "Solving for safer," we invite you to explore this opportunity. Motorola Solutions welcomes candidates with equivalent practical experience.

Key Responsibilities

• Contract Execution & Lifecycle Operations:
  • Activate service agreements and maintenance contracts in accordance with organizational policies and customer commitments.
  • Execute contract change requests, renewals, and lifecycle adjustments to maintain data accuracy across platforms.
  • Review required legal documents and confirm necessary approvals are established prior to contract activation.
• Financial Operations & Billing Alignment:
  • Analyze transaction types and underlying accounting treatments to evaluate billing and operational consistency.
  • Oversee the processing of log credits and financial adjustments across customer accounts.
  • Analyze revenue recognition milestones and billing schedules to help provide accurate reporting.
• Cross-Functional Systems Support & Case Resolution:
  • Resolve incoming service requests and inquiry cases within established service levels.
  • Partner with IT teams to troubleshoot system discrepancies and help improve enterprise platform workflows.
  • Coordinate with internal stakeholders to help ensure operational continuity across support teams.
• Technical Expertise:
  • Oracle R12 to manage service contracts and evaluate billing/revenue schedules.
  • Service Cloud to oversee case management and track customer inquiries.
  • Spreadsheet Software (Microsoft Excel or Google Sheets) to organize, audit, and analyze operational datasets.
• Professional Experience:
  • Problem Solving to research discrepancies, evaluate data trends, and deliver resolution strategies.
  • Cross-Functional Communication to partner with technical, operational, and financial teams.
  • Process Governance to maintain documentation standards and complete tasks independently in an evolving environment.

Qualifications

• Experience with Sales Management System (SMS).
• Familiarity with service revenue recognition principles and internal commercial agreements.

Requirements

• Associates Degree.
• 2+ years of Support or Service Contract / Contract Management experience.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Benefits

• Incentive Bonus Plans.
• Medical, Dental, Vision benefits.
• 401K with Company Match.
• 10 Paid Holidays.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.
• and more!