[Hiring] Senior Workers' Compensation Claims Specialist, Supervisor @Holmes Murphy Insurance

Role Description

We are looking to add a Sr. Workers’ Compensation Claims Specialist, Supervisor to join our Creative Risk Solutions team. The ideal candidate will have jurisdictional experience in multiple states.

This team member will provide high quality claims handling oversight and expertise for all CRS customers on litigated and complex claim situations. This includes assisting staff supervised with investigating, communicating, evaluating, and resolving claims utilizing the CRS Best Practice of Claim Handling. Assisting claim staff with goals, career pathing, and ensuring engagement.

Essential Responsibilities:

• Claims Management:
  • Adjudicate claims during staffing shortages, investigate, and negotiate settlements per “Best Practices for Claims.”
  • Monitor and document claim files, focusing on Coverage, Investigation, Reserves, Plan of Action, Legal, and Medical Management. Recommend adjustments as needed.
  • Research and respond to questions and complaints from insureds, claimants, agency partners, and fronting carriers.
  • Discuss complex claims and coverage issues with clients, addressing any inquiries.
  • Maintain communication with customers and fronting carriers per “CRS Communication Expectations” and “Reportable” file guidelines.
  • Assist staff in managing litigation claims, ensuring timely responses and protecting the interests of insured and carriers.
• Management Responsibilities:
  • Team Leadership:
    • Ensure appropriate staffing, including hiring and terminations.
    • Coach team members on workflow, processes, customer service, and client consulting.
    • Conduct performance reviews, set goals, and hold employees accountable.
    • Foster career development and manage timesheets and compensation decisions.
  • Team Coordination:
    • Facilitate regular team meetings and attend enterprise and leadership training.
    • Coordinate training and maintain standardized processes for quality service.
    • Provide backup assistance as needed.
• Additional Responsibilities:
  • Conduct monthly performance meetings and quarterly team meetings.
  • Set and monitor annual goals for staff.
  • Participate in round tables, claim reviews, and Risk Control Workshops.
  • Mediate between insured and insurance company, addressing coverage issues and large loss reporting.
  • Analyze performance data to implement necessary changes.
  • Review all files at least every 90 days.

Qualifications

• Education: High school diploma; college degree preferred. Technical designations encouraged, such as AIC and CPCU.
• Experience: 5+ years of adjusting property and casualty claims, including litigated claims. Prior agency, loss control or carrier experience preferred. Prior supervisory experience preferred.
• Licensing: Active state specific Workers Compensation License required or the ability to acquire license within three months of hire.
• Skills: Extensive knowledge of General and Auto Liability or Workers Compensation coverages and application in job duties, proficient in claims processing procedures, knowledge or ability to learn multiple state insurance regulations; pass state licensing exams.
• Technical Competencies: An ideal candidate will have a strong grasp of claims principles, practices, and insurance coverage interpretation, contributing to workflows and adhering to compliance requirements. They will prioritize problem-solving, actively foster relationships, and collaborate to deliver impactful solutions and a world-class client experience.

Benefits

• Paid Parental Leave and supportive New Parent Benefits.
• Company paid continuing Education & Tuition Reimbursement.
• 401k Profit Sharing.
• Generous time off practices in addition to paid holidays.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities.
• Inclusion & Belonging Programs.
• Consistent merit increase and promotion opportunities.
• Discretionary bonus opportunity.

Company Description

Creative Risk Solutions is a leading provider of innovative risk management solutions. We specialize in delivering customized claims management, loss control, and risk consulting services to our clients. Our team is dedicated to excellence, integrity, and creating value for our clients through proactive risk management strategies.

In addition to being great at what you do, we place a high emphasis on building a best-in-class culture.