[Hiring] Senior Trust and Safety Manager @Getlabs

Role Description

We are seeking a driven and pragmatic Senior Trust and Safety Manager to build and own the Trust & Safety function protecting our field workforce. Every day, our phlebotomists enter members’ homes alone. This role exists to make sure they are prepared, equipped, and protected — and to make Function’s stance on their safety unmistakable.

You will work with our People, Field Operations, Clinical, Legal, and Product teams to stand the program up from the ground:

• Run discovery to surface our biggest risks and blind spots.
• Write the policies and emergency response workflows the field relies on.
• Source and deploy tangible safety solutions.
• Build an education program that keeps safety front of mind long after launch.

The ideal candidate is comfortable working through ambiguity, meticulous in their attention to detail, self-motivated, resourceful, and capable of thriving in a fast-paced environment. You have built a program from zero before — written the first policy, selected the first tool, run the first training — and you are as effective drafting policy with Legal as you are standing in a field team huddle explaining why it matters. As the first dedicated owner of this function, your work will directly shape how we protect a field workforce scaling from hundreds to thousands.

This role is best suited for those energized by fast-paced environments, excited to build in a high-growth setting, and deeply motivated by our mission at Function. If you're looking for meaningful challenges, dynamic work, and the opportunity to make a real impact we’d love to meet you.

Key Responsibilities

• Run discovery and prioritize risk.
• Own the Trust & Safety roadmap.
• Build the policy and workflow library.
• Source, evaluate, and deploy safety solutions.
• Build and run field education.
• Partner closely with Legal and Privacy.
• Serve as the escalation point for serious incidents.
• Define and report the metrics that prove it works.

Qualifications

• 6+ years in trust & safety, workplace safety/EHS, risk, corporate security, or field operations, including 2+ years owning programs or leading people.
• Experience supporting a distributed, in-person workforce is essential.
• A track record of building a function from zero — not inheriting and maintaining an established one.
• Working knowledge of workplace safety and incident management: injury response, investigation practices, OSHA recordkeeping, and workers’ compensation.
• Experience partnering with Legal and Privacy on sensitive programs involving recording, employee monitoring, or PII/PHI handling.
• Excellent written communication — you can produce a policy, an executive memo, and a field-facing training module with equal clarity.
• Demonstrated ability to drive adoption of programs frontline employees may initially resist; you earn trust with field teams rather than mandating from a distance.
• Highly organized and self-directed, comfortable owning a roadmap with many dependencies and few established processes.
• Genuine care for people. Team members will come to you on their worst day at work.

Nice to have

• Experience in healthcare, home health, mobile phlebotomy, field services, or logistics — any industry with lone workers entering private residences.
• Familiarity with lone-worker safety technology: body cameras, panic buttons, GPS check-in systems, dashcams, or fleet telematics.
• Certifications such as CSP, ASP, or OHST, or formal de-escalation and crisis intervention training.
• Experience building an education library or LMS curriculum and driving measurable completion.
• Multi-state employment law exposure, particularly consent-to-record and employee monitoring requirements.

Benefits

• Competitive salary (110K-140K)
• Valuable stock option plan
• Medical, dental and vision insurance options
• Flexible and unlimited vacation
• A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues!

Company Description

Getlabs is the leading platform for at-home diagnostics. Healthcare organizations use Getlabs to send mobile phlebotomists to patients’ homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability.

Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabs’ mission is to save lives by expanding access to diagnostics for everyone.