[Hiring] Senior Tecsys Elite WMS / Distribution ERP Specialist @NTT DATA Services

Role Description

We are seeking an experienced Senior Tecsys Elite WMS / Distribution ERP L3 Application Support Specialist to provide advanced production support for warehouse, distribution, and supply chain operations. You will serve as the Level 2/Level 3 escalation point for Tecsys-related issues, working closely with operations, IT, integration, infrastructure, automation, external vendors, and Tecsys support teams. This is a hands-on role focused on complex troubleshooting, integrations, application stability, root-cause analysis, and continuous improvement.

What You'll Do

• Provide L2/L3 production support for Tecsys Elite WMS and Elite Distribution ERP.
• Troubleshoot complex issues involving:
  • Inventory
  • Orders
  • Transactions
  • Interfaces
  • Printing
  • Jobs
  • Performance
  • Configuration
  • User access
• Investigate application logs, SQL/data, interface messages, file transfers, job status, and transaction workflows.
• Support integrations with:
  • ERP
  • EDI
  • Carriers
  • Automation/WCS
  • RF devices
  • Reporting
  • Label-printing
  • Customer and supplier systems
• Troubleshoot APIs/web services, EDI, SFTP/FTP, batch jobs, middleware, and file- or message-based interfaces.
• Coordinate transaction retries, reprocessing, reconciliation, and recovery activities.
• Lead high-priority incident triage, impact assessment, communication, escalation, and resolution.
• Perform root-cause analysis and identify opportunities to prevent recurring incidents.
• Manage escalations with Tecsys and third-party vendors, providing detailed troubleshooting information and supporting evidence.
• Support approved configuration changes, workflow updates, master-data corrections, security changes, releases, cutovers, and hypercare.
• Maintain troubleshooting guides, runbooks, escalation procedures, and knowledge-transfer materials.
• Mentor L1/L2 support teams and business super users on common issues and support procedures.

Qualifications

• 7+ years of experience supporting WMS, ERP, distribution, or supply chain applications.
• 4+ years of hands-on Tecsys Elite experience, or strong enterprise WMS/Distribution ERP experience with the ability to quickly learn Tecsys.
• Strong understanding of warehouse and distribution processes, including:
  • Inbound and receiving
  • Order fulfillment
  • Inventory management and cycle counting
  • Procurement
  • Returns
  • Shipping and distribution
  • Enterprise system handoffs
• Strong troubleshooting skills across application configuration, transactions, master data, integrations, reporting, security, devices, and operational workflows.
• Experience supporting integrations using APIs/web services, EDI, SFTP/FTP, batch jobs, and file-based interfaces.
• Ability to use SQL for troubleshooting, data validation, reconciliation, and root-cause analysis.
• Experience with incident, problem, change, release, and vendor management processes.
• Familiarity with ServiceNow, Jira, or similar ITSM platforms.
• Excellent communication skills and the ability to work effectively with business users, IT teams, technical teams, and vendors.

Requirements

• Direct production support experience with Tecsys Elite WMS and Elite Distribution ERP.
• Experience with Tecsys Itopia and/or additional Tecsys modules such as:
  • Transportation Management (TMS)
  • Delivery Management
  • TecsysIQ / Analytics
  • Order Management
• Experience with relational databases, Oracle, Linux/Unix, Windows, scripting, job scheduling, monitoring tools, or cloud/SaaS environments.
• Experience supporting upgrades, releases, implementations, go-lives, cutovers, and hypercare.
• Experience in large-scale warehouse, distribution, logistics, or supply chain environments.

Benefits

• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Paid time off.
• Employee assistance program.
• Participation in a 401k program with company match.
• Additional voluntary or legally-required benefits.