[Hiring] Senior Technical Service Specialist @Medtronic

Role Description

The Cardiac Ablation Solutions (CAS) business develops technologies that support the diagnosis and treatment of cardiac arrhythmias, including advanced electrophysiology mapping and ablation systems. The Service & Repair function, part of the Customer Care & Supply Chain organization, provides technical support, installation, maintenance, and lifecycle management services to ensure customers can effectively utilize these technologies in clinical practice.

This is a remote, field-based position supporting customers across the United Kingdom and Ireland, with additional support provided across Western Europe and other EMEA markets as required. The role requires extensive travel, with the majority of working time spent at customer sites. Candidates should ideally be located in Reading or Oxford or the surrounding Areas. Attendance at Medtronic facilities may be required periodically for meetings and training activities. Full measles immunization is required to meet healthcare facility access requirements.

As a Senior Technical Service Specialist, you will serve as the primary technical contact for customers utilizing the Affera mapping and ablation platform. You will lead technical service activities including installation, maintenance, troubleshooting, and customer support, while partnering closely with Sales, Clinical, Quality, Production, Engineering, and Field Service teams to ensure successful product implementation and ongoing customer satisfaction.

Primary Responsibilities

• Perform site assessments, installations, inspections, verification activities, corrective maintenance, and preventive maintenance for Affera systems.
• Troubleshoot and resolve complex technical issues to maximize system performance and customer uptime.
• Serve as the primary technical liaison for customers, providing expert support throughout the product lifecycle.
• Maintain accurate technical documentation and service records in accordance with regulatory and quality requirements.
• Collaborate with Clinical, Sales, Engineering, Production, Quality, and Field Service teams to support customer needs and product performance.
• Contribute to the development, maintenance, and continuous improvement of service processes, procedures, and technical documentation.
• Develop and deliver technical training programs for distributors, service partners, clinical teams, and customer representatives.
• Support new product introductions by participating in design transfer, commercial launch readiness, and field feedback activities.

Qualifications

• Bachelor's degree in Biomedical Engineering, Electrical Engineering, Electronics Engineering, or related technical discipline with field service experience in medical devices, aerospace, or another highly regulated industries.
• Experience servicing, maintaining, and troubleshooting complex electronic or electro-mechanical equipment.
• Experience performing installations, preventive maintenance, and corrective maintenance activities in customer-facing environments.
• Fluent English language skills, written and verbal.
• Ability to travel extensively throughout the United Kingdom, Ireland, and wider EMEA region.

Preferred Qualifications

• Experience supporting electrophysiology laboratories, cardiac catheterization laboratories, or cardiac rhythm management technologies.
• Experience with mapping, navigation, or ablation systems used in electrophysiology procedures.
• Experience developing and delivering technical training programs to customers, distributors, or service partners.
• Proficiency in an additional European language.
• Experience supporting product launches or new technology commercialization within the medical device industry.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

• Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.
• Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.
• If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.
• If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected].

Benefits

• Medtronic offers a competitive Salary and flexible Benefits Package.
• A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.
• We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• Pay range: United Kingdom: 47,760.00 GBP - 71,640.00 GBP.
• This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).