[Hiring] Senior Strategist, Retail Operations @Tinuiti

Role Description

As a Commerce Operations Senior Strategist, you will lead the development and execution of strategies to grow our clients' marketplace businesses. Leveraging your deep expertise in commerce operations, you will drive strategic insights and recommendations, ensuring exceptional client outcomes and advancing agency best practices.

Key Responsibilities

• Client-Centric:
  • Develop and execute strategies to grow clients' marketplace businesses, measured by client growth metrics and marketplace performance.
  • Build and foster relationships with key client contacts and decision-makers, including C-Level teams, striving for a Client Satisfaction score of 9 or above and Client Retention of 95% or above.
  • Drive success through the three functional pillars of Commerce Operations: Best-in-class brand presence, Operational excellence, and Retail relationship management, ensuring sustainable achievement of growth and profitability targets.
  • Manage and grow relationships with all relevant Amazon partners, ensuring alignment with client objectives and strategic goals.
• Product-Led:
  • Integrate Tinuiti’s product and technology suite into commerce operations, focusing on scalability, growth, and efficiency, and measuring success through achievement of key client metrics and operational excellence.
  • Demonstrate expert fluency in Tinuiti's product app suite by utilizing the tool suite in day-to-day work, answering complex questions using the app, providing strategic feedback and improvement recommendations, and leveraging the app as a primary method of client communications.
• Data & Measurement Data-Driven:
  • Analyze complex data sets to extract actionable insights and drive marketing decisions, using analytics tools to track performance and identify opportunities for optimization.
  • Develop, communicate, and oversee comprehensive marketplace strategies with a clear understanding of all inputs that impact performance, including demand forecasting, catalog management, content optimization, operational efficiency, advertising, channel management, and business reporting.
• Channel Specific Expertise & The Tinuiti Way:
  • Partner with leadership of other Tinuiti teams to develop comprehensive commerce strategies for marketplace clients, sharing learnings and best practices to enhance team and agency performance.
  • Maintain expertise in the commerce industry, contributing to client success and shaping Tinuiti’s POV on Commerce Operations.
  • Regularly communicate updates relevant to the Commerce Operations line of business, ensuring their impact on client and agency strategy is understood and addressed.
• Owner Mindset:
  • Use expertise to solve highly complex problems and lead major departmental and cross-functional projects, implementing solutions that achieve growth, retention, and profitability targets, tracked by performance metrics and client outcomes.
  • Contribute to a culture of continuous improvement by experimenting with new strategies and tools, measured by the implementation of innovative solutions and client feedback.
  • Effectively prioritize and manage time across clients, partner relationships, and internal initiatives, ensuring timely delivery of strategic objectives.

Qualifications

• 7-10 years of experience in commerce account management roles with a proven track record of executing successful growth strategies.
• Familiarity with Vendor Central, Seller Central, and Brand Registry preferred.
• Experienced in client-facing roles. Amazon or agency experience preferred.

Requirements

• The hiring salary range for this role is ($100,000 - $120,000).
• Incentive pay program (RevShare) comprising a monthly variable revenue payment opportunity and a discretionary annual performance bonus.
• Hiring salaries are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, parity with other team members, and alignment with market data.

Benefits

• Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged.
• Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts.
• Retirement: Match up to 4% of your contributions at 100%.
• Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity.
• Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.
• Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources.