[Hiring] Senior Specialist, Market Administrator @New York Life

Role Description

The Market Administrator (MA) provides administrative and operational support to NYL’s Group Benefit Solutions (GBS) Sales and Client Management teams. This role supports the presale process, proposal coordination, reporting activities, and administrative workflows while helping ensure timely and accurate support for internal teams, brokers, and clients.

• Support the RFP/RFI presale process, including submission preparation, timeline tracking, and communication coordination.
• Scrub and submit RFPs to Underwriting for rating and assist with gathering required proposal information.
• Manage calendars, deadlines, and meeting invitations related to proposal activity and sales opportunities.
• Create and maintain opportunity folders and organize proposal documentation and communications.
• Enter and maintain account and opportunity information within Salesforce and related tracking tools.
• Submit proposal requests and RFP/RFI questionnaires to appropriate internal teams.
• Coordinate proposal questions and assist with collecting responses from subject matter experts.
• Support Underwriting and Sales teams with proposal updates and quote revisions.
• Maintain proposal documentation and communications within designated shared repositories.
• Submit and track data analytic requests related to sales opportunities and enrollment.
• Coordinate printing, shipping, and fulfillment activities for business materials and presentations.
• Manage shared mailboxes and assist with communication workflows across the market.
• Assist with planning meetings, continuing education events, and market activities.
• Support onboarding activities for new Sales Representatives and Account Executives, including equipment coordination and system access requests.
• Provide administrative support for special projects and additional assignments as needed.
• Serve as backup support for other Market Administrators when necessary.

Qualifications

• Bachelor’s degree preferred or equivalent professional experience.
• Experience supporting Group Benefits, Insurance, Sales Operations, or Client Management environments preferred.
• Experience in a presale, proposal management, or administrative support role preferred.
• Health and Life License preferred but not required.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong interpersonal and customer service skills with the ability to collaborate across teams.

Requirements

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Experience with GBS systems and processes preferred.
• Working knowledge of SharePoint, Salesforce, WebEx, and collaborative platforms preferred.
• Strong document formatting and presentation support skills.

Benefits

• Salary Range: $55,000-$65,000
• Overtime eligible: Nonexempt
• Discretionary bonus eligible: Yes
• Sales bonus eligible: No
• Actual base salary will be determined based on several factors including individual’s experience, skills, qualifications, and job location.
• Employees are eligible for an annual discretionary bonus.
• Employees may also be eligible to participate in an incentive program.

Company Description

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

• Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation.
• As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter.
• Our commitment to fostering an inclusive workplace is fundamental to who we are and how we serve our communities.