[Hiring] Sales Support Administrator @Cynosure, LLC

Role Description

Responsible to oversee, manage, and coordinate the order process to ensure customer and company satisfaction. Prepare correspondence and fulfill internal/external customer needs. Proactively supports the needs of the sales force to ensure the ongoing success of the company.

• Orchestrates all aspects of laser orders by verifying purchase order/quote accuracy, product availability, product restrictions for the country, entering and allocating orders.
• Owns the Sales orders and all related deadlines.
• Maintain/Run the open order report.
• Adheres to Sarbanes-Oxley process requirements for the department.
• Interfaces with and develops cross-functional relationships with A/R, Invoicing, Quality, and Manufacturing.
• Work with the logistics team to help maintain an uninterrupted product flow to the customer.
• Provides sales and field service updates on order status, shipping information, and product availability.
• Informs Product Managers on what needs to be changed with the products, based on customer complaints/feedback.
• Processing RMA’s/Credits per company's return policy.
• Support National Sales and Demo Admin.
• Embody and deliver the “Exceptional Everyday”.

Qualifications

• High School degree/equivalent required.
• 1 to 2 years relevant experience.
• Specific Related Experience: Customer Service.
• ERP System (preferably SAP/Salesforce.com).
• Working knowledge of Microsoft Office.
• Proven knowledge of domestic and international shipping regulations.
• Knowledge of commonly used customer service and business concepts, practices, and procedures within a particular field.
• Demonstrates independent judgment as needed for customer satisfaction.
• A wide degree of creativity and latitude is expected.
• Shrewd negotiating skills.
• Strong team member.
• Team player, well organized, sees tasks through to completion.

Requirements

• Sit; use hands to finger, handle or feel objects, tools, or controls.
• Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Travel to the company's annual sales meeting will be required.

Company Description

Cynosure is well positioned competitively to lead and transform the medical aesthetics industry. We are guided by our belief that this is a purpose-driven business, which improves patient’s lives and improves practitioner’s livelihoods. We are passionate about driving a healthy and growing medical aesthetics industry with leading-edge marketing which inspires consumers to engage in medical aesthetics.

• Leader in science-based technology which elevates the standard of care for consumers.
• Relentlessly focused on being the undisputed innovation leader.
• Committed to building and strengthening our unmatched global footprint.
• Direct employees on five continents and in 15 countries and growing.
• Distributor partners serving over 130 countries.
• Invest in our team to grow people’s careers and build upon our high-performance and culture-oriented organization.
• Over 25 years developing, manufacturing, and marketing products for dermatologists, plastic surgeons, medical spas, and healthcare practitioners.
• Comprehensive product portfolio spanning several categories including skin revitalization, body contouring, hair removal, and women’s health.
• Mission to set Cynosure customers up for success shaping future leaders of the aesthetics industry.