[Hiring] Senior Solutions Engineer @Keyfactor, Inc.

Role Description

The Senior Solutions Engineer is responsible for leading technical discussions and solution development for key accounts, providing advanced technical guidance. Mentor junior team members and contribute to strategic sales initiatives with a deep understanding of product offerings and customer needs.

Job Responsibilities

• Lead technical discussions with key clients, understanding their requirements and challenges, and providing advanced technical solutions that align with their business objectives.
• Drive solution development for key accounts, ensuring that solutions are tailored to meet specific customer needs and are technically robust.
• Provide advanced technical guidance and expertise to both internal teams and clients, serving as a subject matter expert in the field.
• Contribute to strategic sales initiatives by leveraging deep product knowledge and understanding of customer needs to support the development of effective sales strategies.
• Collaborate cross-functionally with product management, engineering, and other teams to ensure alignment between customer requirements and product capabilities.
• Stay updated on industry trends, emerging technologies, and competitor offerings to provide insights and recommendations for product enhancement and innovation.
• Act as a trusted advisor to clients, building strong relationships based on technical expertise, reliability, and a commitment to delivering value-added solutions.
• Mentor and coach junior team members, sharing knowledge and best practices to help them develop their technical skills and advance in their careers.
• Participate in product testing and feedback to provide meaningful, actionable feedback to improve product quality and user experience.

Qualifications

• Bachelor's degree or equivalent experience.
• Extensive experience in leading technical discussions and solution development for key accounts.
• Demonstrated ability to contribute to strategic sales initiatives and mentor junior team members.
• Strategic thinking to contribute to the development of sales strategies and initiatives.
• Mentorship skills to support the growth and development of junior team members.
• Adaptability to handle evolving market dynamics and customer needs.
• Ability to independently drive large customer meetings (onsite and virtual) to develop and document a recommended architecture and deployment roadmap.

Requirements

• Travel Expectations: Up to 25-40%.

Benefits

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule).
• Comprehensive benefit coverage globally.
• Paid Parental Leave is available to new parents, with structure varying based on regional/government requirements.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings – followed by group gatherings.

Company Description

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

Applicants with disabilities may contact a member of Keyfactor’s People team via [email protected] and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.