[Hiring] Senior Solutions Engineer @Primer.io

Role Description

• Working closely with our growing sales team to identify merchant pain points and consulting with those merchants on the value of Primer to address them
• Providing technical expertise to the sales team to partner with them in business development
• Translating business requirements into technical solutions, and translating complex technical concepts into simple language
• Driving forward client engagements via discovery sessions, solution design workshops, product demos, developer Q&As, and more
• Guiding merchants from initial conversations in pre-sales through to successful go-live and ramp-up, ensuring a smooth end-to-end integration process
• Acting as a project owner during complex merchant integrations, aligning internal and external stakeholders, creating implementation plans, and mitigating risks proactively
• Collaborating with our Product team, using your market learning to identify feature enhancements and new features to better serve our merchants

Qualifications

• Previous experience in a merchant-facing role with a complex API product, ideally in payments
• Comfortable implementing frontend SDKs in web or mobile environments and advising developers on integration best practices
• Confidence and ease in leading discovery sessions, joining presentations at C-level, and working with technical counterparts at some of the largest merchants
• Deep interest or knowledge about tech, understanding, explaining, and designing complex technical solutions is second nature to you
• Project management skills, you’re organised, proactive, and can lead integrations involving multiple teams and dependencies
• Creativity and improvisational skills, rarely are two merchants alike, and you don’t always have days to prepare
• Excellent communication and presentation skills, you make the complicated sound simple and interact effectively with both technical and non-technical stakeholders
• A collaborative approach, you work well with clients, partners, and internal teams (Product, Engineering, Sales)
• Drive and motivation, we’re growing fast and want you to grow with us!
• Experience working in a fast-paced and scaling environment

Requirements

• You may not like it here if you enjoy working in an office-setting, we are remote-first and always will be!
• You are not comfortable with shifting context and navigating ambiguity

Benefits

• We are fully remote and globally distributed; and have been since day one
• Competitive share options
• Uncapped holiday, with 25 days minimum to be taken
• Co-working space access across major cities
• Workations & Company Retreat
• The best equipment for your role
• £500 towards your home office setup
• Generous learning budget
• Private Medical Insurance
• A broad set of additional perks and benefits (depending on location)