[Hiring] Senior Solution Consultant @Genesys

Role Description

Be the one building AI-powered experiences where they matter most. As a Solution Consultant at Genesys, you will:

• Listen to the customer to understand their needs and create compelling business solution roadmaps powered by AI.
• Run workshops with business users to uncover gaps and opportunities, define projected benefits, and present outcomes to stakeholders.
• Lead technical discovery to identify where AI can improve customer experience, operational efficiency, and measurable business outcomes.
• Create customized demos and support solution designs for customer experience use cases.
• Build and deliver compelling technical demonstrations and presentations that explain AI capabilities and business impact.
• Stay up to date on Genesys products, AI capabilities, and industry best practices.
• Share field feedback and customer insights with Product Management.

Qualifications

• A passion for technology, AI, and helping people solve problems.
• Interpersonal communication skills, with polished verbal and written communication.
• Ability to work in a fast-paced, cross-functional team environment.
• Technological know-how of IT concepts, software standards, database, and networking technologies.
• AI fluency: Working knowledge of AI in customer experience.
• Practical experience integrating cloud or AI solutions with enterprise platforms via RESTful APIs.
• Bachelor's degree or 5+ years of work experience; experience implementing or integrating with CRMs preferred.
• Experience working with a Cloud or SaaS company preferred.
• Experience partnering with sales teams to understand customer challenges.
• Bilingualism (English and French) is an asset.

Requirements

• Ability to travel up to 50%.

Benefits

• Market-competitive salary with an anticipated base compensation range of $98,600.00 - $129,400.00.
• Commission or performance-based bonus opportunities.
• Flexible-first culture with various ways of working.
• Paid volunteer time and well-being resources.
• Growth opportunities through mentorship and learning programs.
• Recognized globally as a Great Place to Work® in 17 countries.