[Hiring] Senior Solution Architect @JumpCloud

Role Description

The Senior Solutions Architect exists to guide enterprise customers through complex migrations from legacy identity and directory architectures to JumpCloud's Open Directory Platform. This role addresses the critical need for dedicated domain subject matter experts (SMEs) across complex ecosystems involving:

• Cloud directory integrations
• Conditional access policies
• MFA configurations
• PAM
• Multi-OS device management

You will serve as the trusted technical authority bridging customer business requirements with robust architectural execution while establishing clear deployment milestones that drive platform adoption and time-to-value.

By leading high-stakes enterprise engagements and contributing to Go-to-Market technical enablement, you will directly accelerate JumpCloud's enterprise retention, expansion, and customer delight.

What you’ll be doing:

• Purpose: Act as a high-impact technical advisor empowering global organizations to modernize identity management, consolidate disparate tooling, and establish secure access architectures via JumpCloud's Open Directory Platform.
• Growth: Establish and own org-wide Subject Matter Expertise across enterprise IAM, complex Microsoft ecosystems, and modern device management.
• Motivators: Exercise autonomous ownership over complex enterprise deployments, solve multi-faceted architectural challenges, and collaborate closely with cross-functional leaders.

Major Performance Objectives:

• Within the first 6 months, independently facilitate comprehensive discovery sessions and technical workshops for your assigned Professional Services engagements.
• By Month 6, successfully execute hands-on technical deployments and directory cutovers (including Active Directory, Okta, and Google Workspace migrations).
• Within 9 months, complete your first projects and engage more heavily with your Enterprise Projects.
• Within and beyond 12 months, manage ongoing high-complexity enterprise customer engagements in partnership with Customer Success counterparts.

Qualifications

• Enterprise identity architecture design and technical discovery facilitation for large-scale customer environments.
• Proven track record executing end-to-end directory migrations and integrations that enable automated JML functions.
• Deep technical implementation expertise in authentication and provisioning protocols (SAML 2.0, OIDC, SCIM, JIT, RADIUS).
• Multi-OS device management and policy deployment across Windows, macOS, Linux, iOS, and Android.

Requirements

• Advanced understanding of complex Microsoft enterprise ecosystems (Active Directory, Entra ID, Azure AD Connect, Intune, Microsoft 365, AVD).
• Enterprise identity governance, zero-trust security frameworks, and network authentication mechanisms (SSH, SMB/Samba, Kerberos).
• Professional Services delivery methodologies, structured customer engagement governance, and adoption tracking.
• JumpCloud Admin Console or equivalent cloud identity and directory platforms.
• Identity and Directory Providers: Microsoft Active Directory, Okta, Entra ID, Google Workspace.
• Device Management / MDM: Microsoft Intune, Apple MDM (ABM/ASM), Jamf, Iru, ME, etc.
• Agentic tooling and effective LLM usage: Claude, Gemini, ChatGPT, MCPs.
• Scripting and automation tools: PowerShell, Bash, and REST APIs.

Benefits

• Comprehensive benefits package including several medical plans.
• High deductible HSA plan with employer contribution.
• Two dental plans and vision insurance.
• Flexible spending account (FSA).
• Employee assistance program (EAP).
• Short- and long-term disability.
• Life insurance and a 401k savings plan with match.
• Flexible paid time off policy.