[Hiring] Senior ServiceNow Presales Technical Lead @Kyndryl

Role Description

Kyndryl Consult is the fastest-growing business within our organization, partnering with enterprises worldwide to modernize their mission-critical technology and accelerate digital transformation. Our consultants work at the forefront of innovation, helping clients across industries—from healthcare to financial services and manufacturing—turn ambitious technology strategies into real business outcomes.

As a Senior ServiceNow Presales Technical Lead, you will serve as the chief technical authority and trusted advisor for our most strategic client pursuits. You will guide senior client stakeholders through complex transformation journeys, translating intricate business challenges into elegant, scalable ServiceNow architecture.

By connecting business objectives directly to technical execution, you will shape enterprise roadmaps and showcase how modern platform solutions unlock operational excellence and sustainable growth.

You will operate primarily in a high-impact, pre-deal and presales environment, leading the technical solutioning phase from initial discovery through proposal development and transition to delivery.

What you will do

• Technical Solutioning and Architecture:
  • Architect comprehensive, end-to-end ServiceNow solutions that align client business goals with robust, future-proof architectures.
  • Conduct detailed technical needs assessments and translate complex functional and nonfunctional requirements into clear technical specifications.
  • Develop precise use cases, process flows, and architectural blueprints using modern business analysis practices.
  • Evaluate complementary and competitive technologies to recommend balanced, cost-effective platform configurations tailored to each client.
• Client Advisory and Presales Leadership:
  • Serve as a trusted advisor to enterprise clients, helping executive leaders prioritize short-term and long-term modernization initiatives.
  • Lead strategic presales discussions, technical presentations, and interactive solution demonstrations for prospective and existing clients.
  • Partner closely with business development teams to craft technical proposals, solution architectures, and roadmaps that win competitive pursuits.
  • Guide clients through complex decision-making processes by articulating the tangible business value and return on investment of ServiceNow.
• Cross-Functional Collaboration and Delivery Alignment:
  • Collaborate closely with ServiceNow architects, developers, and project managers to ensure a seamless transition from presales design to project delivery.
  • Partner with alliance partners, software vendors, and technical subject matter experts to integrate specialized offerings into cohesive client solutions.
  • Maintain alignment across delivery teams to safeguard client satisfaction, scope integrity, and budget adherence.
• Platform Innovation and Strategic Growth:
  • Champion the adoption of modern ServiceNow capabilities, including AI-driven workflows, automation, and industry-specific modules.
  • Share industry best practices and reusable architectural patterns across the Kyndryl Consultant Profession.
  • Identify new expansion opportunities within existing client accounts to foster continuous digital transformation and platform maturity.

Qualifications

• 15+ years of experience in ServiceNow architecture, development, and deployment.
• 10+ years pre-sales, or directly supporting business development.
• 5+ years consulting with clients and becoming a Trusted Advisor.
• Deep technical knowledge in ServiceNow Now Assist, ITSM, ITOM, CMDB, HAM/SAM, CSM, GRC/IRM, HRSD, PCM, FSO, HCLS-SM.
• Actively leading client conversations in the use of ServiceNow's newest offerings including AI Control Tower, MoveWorks/Employee Works, Armis, and Veza.
• Working knowledge and experience in Healthcare/Life Sciences, Finance/Capital Markets, Oil & Gas, Manufacturing, and other industries.
• Strong, demonstrable ability to influence, collaborate, and build relationships with key stakeholders, vendors, and cross-functional teams.
• ServiceNow Certified Master Architect (CMA) and ServiceNow Certified Technical Architect (CTA).

Preferred Skills and Experience

• Digital Workplace, Security, Cloud, and Application Modernization.
• Executive relationship building.
• Overseeing ServiceNow delivery teams or responsible for client satisfaction.
• Past experience in assisting stakeholders in quantifying risks and developing mitigation and remediation strategies.

Benefits

• State-of-the-art resources and Fortune 100 clients.
• Employee learning programs providing access to industry certifications.
• Company-wide volunteering and giving platform.
• Support for well-being and family through diverse benefits.

Equal Opportunity Employer Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Company Description

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences.

Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.

This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.