[Hiring] Lead ServiceNow Consultant @Ivid Tek

Role Description

• Lead the design, development, and implementation of complex ServiceNow Enterprise Architecture (EA/APM) solutions, focusing on Technology Reference Model (TRM), Technology Portfolio Management (TPM), and Digital Integration Management (DIM).
• Architect and migrate legacy Technology Standards (TS) processes into ServiceNow, including data modeling, workflow integrations, parallel approvals, and legacy system transition.
• Design and automate enterprise governance workflows covering Technology Design Authority, AI Review Board, SaaS, Cloud, Security, Legal, Privacy, HR, Finance, and Procurement approvals.
• Enhance TRM capabilities, including software bundle hierarchies, technology lifecycle management, version blocking, environment approvals, access controls, and procurement routing.
• Implement TPM capabilities, including discovered technology population, lifecycle synchronization, and integrations with SAM Pro, HAM Pro, and ITOM Service Mapping.
• Develop and maintain enterprise integrations using ServiceNow Integration Hub, REST APIs, Flow Designer, and JavaScript, including integrations with Samplify, Tenable, and SBOM tools.
• Design and optimize CMDB/CSDM data models, technology hierarchies, environment mappings, and configuration management processes.
• Implement automated request workflows, governance controls, SLA monitoring, aging detection, escalation mechanisms, and operational dashboards.
• Support SBOM integration, technology drift detection, vulnerability management, and compliance automation across enterprise environments.
• Configure Digital Integration Management attributes and interface governance workflows based on requirements identified during discovery workshops.
• Lead technical discovery sessions, solution architecture discussions, and stakeholder workshops to translate complex business requirements into scalable ServiceNow solutions.
• Ensure adherence to ServiceNow out-of-the-box (OOTB) best practices, platform standards, security requirements, and enterprise architecture principles while minimizing unnecessary customization.

Qualifications

• Experience with SAM Pro, HAM Pro, and ITOM Service Mapping.
• Knowledge of SBOM integration, technology lifecycle management, and vulnerability management.
• Experience integrating Tenable or similar security platforms.
• Familiarity with federal enterprise environments and governance requirements.
• Experience with complex legacy platform migrations.
• Strong troubleshooting, stakeholder management, and technical documentation skills.

Requirements

• Mandatory active relevant ServiceNow certifications.
• Experience with Enterprise Architecture, TRM, TPM, and Integration Hub.

Company Description