[Hiring] Senior SAP Consultant @EPAM

Role Description

We are seeking an experienced Senior SAP Retail MM/SD Consultant specializing in S/4HANA to provide Level 2 and Level 3 application support. This position focuses on incident handling, problem resolution, bug fixing, and the implementation of small enhancements.

• Analyze and resolve incidents and service requests related to SAP MM/SD processes within a Retail environment.
• Perform root cause analysis for recurring or critical issues and propose sustainable long-term solutions.
• Manage the full ticket lifecycle in ITSM tools such as ServiceNow or Jira, ensuring compliance with SLAs and support KPIs.
• Collaborate with functional and technical teams, including third parties, for complex issue resolution.
• Identify and drive problem management initiatives to reduce incident volume and improve process efficiency.
• Document known errors, workarounds, and solution approaches in the Knowledge Base.
• Design, test, and implement small configuration changes and enhancements within SAP MM/SD modules.
• Prepare and validate functional specifications for bug fixes and minor developments.
• Support transport request management and ensure quality assurance throughout deployments.
• Provide UAT support, coordinate with business users, and validate solution effectiveness after deployment.

Qualifications

• At least 3 years of professional relevant experience as an SAP MM/SD Consultant.
• Hands-on expertise with SAP Retail, including SAP Retail Master Data, SAP Retail Purchasing, and SAP Retail Sales.
• Strong knowledge of Replenishment, Goods Movements, Inventory, Order Fulfilment, Delivery, and Billing processes in SAP S/4HANA.
• Experience with IDoc monitoring, interface troubleshooting, and batch job handling.
• Ability to perform debugging and coordinate technical fixes with ABAP teams.
• Understanding of transport management, system landscapes, and change control processes.
• English at B2 level or higher, with strong written and verbal communication skills.