[Hiring] SAP Consultant @EPAM

Role Description

We are looking for a seasoned SAP Retail MM/SD Consultant with expertise in S/4HANA to deliver Level 2 and Level 3 application support. The role centers on managing incidents, resolving problems, fixing bugs, and rolling out small enhancements.

• Investigate and address incidents and service requests tied to SAP MM/SD processes in a Retail environment.
• Conduct root cause analysis for recurring or critical issues and put forward sustainable long-term solutions.
• Handle the complete ticket lifecycle within ITSM tools such as ServiceNow or Jira, keeping alignment with SLAs and support KPIs.
• Work together with functional and technical teams, including third parties, to resolve complex issues.
• Spot and lead problem management initiatives aimed at cutting incident volume and boosting process efficiency.
• Capture known errors, workarounds, and solution approaches in the Knowledge Base.
• Configure, test, and roll out small changes and enhancements within SAP MM/SD modules.
• Draft and validate functional specifications for bug fixes and minor development work.
• Assist with transport request management and safeguard quality assurance across deployments.
• Deliver UAT support, coordinate with business users, and confirm solution effectiveness once deployment is complete.

Qualifications

• No less than 3 years of hands-on professional experience as an SAP MM/SD Consultant.
• Applied expertise with SAP Retail, covering SAP Retail Master Data, SAP Retail Purchasing, and SAP Retail Sales.
• Solid knowledge of Replenishment, Goods Movements, Inventory, Order Fulfilment, Delivery, and Billing processes within SAP S/4HANA.
• Practical background in IDoc monitoring, interface troubleshooting, and batch job handling.
• Capability to perform debugging and coordinate technical fixes together with ABAP teams.
• Working understanding of transport management, system landscapes, and change control procedures.
• English at B2 level or higher, with strong written and spoken communication abilities.

Company Description