[Hiring] Senior Salesforce Business Analyst @Prenuvo

Role Description

We are looking for a Sr. Salesforce Business Analyst within our clinical engineering team, to own the mapping and optimization of cross-functional workflows across the ecosystem. This role focuses deeply on the "Why" and the "Business Flow," aligning stakeholders on the development of critical operational workflows, implementing change, and standardizing procedures prior to technical development. In addition, this is a development role, with the expectation that you will not only create mock-ups and prototypes, but also develop solutions, leveraging the powerful no-code features of Salesforce.

Operating at the intersection of business strategy and technical enablement, you will partner closely with Product, Sales, Operations, and other business leaders to evaluate, design, and automate processes that improve operational efficiency and customer experience.

This role does not provide visa sponsorship. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future).

Help reshape the world through proactive healthcare while working with cutting-edge technology and high-performing teams with deep expertise - join us to make a difference in people’s lives!

Qualifications

• 4-5 years of experience in a role providing analysis and process improvement.
• Demonstrated ability to facilitate collaboration across multiple teams and representing the interests of multiple stakeholders.
• Experience delivering complex Salesforce software systems and solutions including Flow design, data modeling, security architecture, and other no-code platform.
• Strong understanding of healthcare data and API standards including HL7, FHIR, and similar standards.
• Understanding of security and access controls, especially as it relates to health data.
• Experience integrating Salesforce Health Cloud with external systems.
• Experience migrating existing business processes to Salesforce.
• Ability to prioritize and understand requirements to better address the underlying need and not the immediate request.
• Familiarity with CI/CD pipelines such as Github Actions, CircleCI, Jenkins.

Requirements

• Lead end-to-end process discovery, mapping, documentation, and optimization.
• Develop enterprise process maps and work instructions.
• Identify process gaps, bottlenecks, risks, and improvement opportunities.
• Establish process governance and standards.
• Work closely with internal stakeholders, external implementation partners, and the Prenuvo Product & Engineering teams.
• Engineer and deliver Prenuvo functionality across the Salesforce Health Cloud and Sales Cloud stacks, managing the complete delivery lifecycle from feature ideation through development to production deployment and adoption.
• Be a subject matter expert on Salesforce Health Cloud, providing guidance and best practices within our engineering teams.
• Facilitate process workshops with business stakeholders.
• Partner with Product, Engineering, Sales, Operations, and other stakeholder groups.
• Translate operational needs into scalable business solutions.
• Collaborate with other engineering leaders to effect process improvement.
• Drive Lean and continuous improvement initiatives.
• Develop KPIs and SLAs to measure process performance.
• Perform root cause analysis and implement corrective actions.

Benefits

• An avenue to make a positive impact on people's lives and their health.
• Whole-body scans as part of our employee benefits.
• Growth opportunities are at the heart of our people journey.
• Building strong relationships is at the core of everything we do.
• Flexible vacation policy to encourage time away to restore.
• Comprehensive benefits package including health, dental, vision, and mental health coverage.
• Access to RRSP and TFSA retirement savings plans with immediate, optional enrollment.
• Base salary for this role ranges from $115,000-$130,000 in local currency, depending upon experience and geographic location.