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Senior Risk & Underwriting Specialist
@Entrata
[Hiring] Senior Risk & Underwriting Specialist @Entrata
Mar 28, 2025 - Entrata is hiring a remote Senior Risk & Underwriting Specialist. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
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Role Description
The Senior Risk and Underwriting Specialist is a key member of the Payment Operations Team. They will be responsible for assisting with the collaboration of representing our department with cross-functional aspects and responsibilities to ensure that Entrata is compliant with all rules and regulations. They must be able to multi-task and shift responsibilities as special projects and assistance is needed. They can also perform all job functions and responsibilities of the Risk and Underwriting Specialist.
Responsibilities will include:
- Create and maintain the department’s underwriting policy to ensure compliance with FinCEN guidelines and processing partner’s requirements.
- Underwrite new clients and perform annual underwriting reviews on existing clients.
- Create and maintain client-facing underwriting materials (underwriting guide, merchant change request forms).
- Train team members in all underwriting aspects: common business structures and entity types, interpreting financial statements, reading business tax returns, interpreting internal screening tools.
- Resolve escalated underwriting issues by reviewing submitted documentation, organizing client calls, and collaborating with our legal department.
- Design and prepare data-driven financial reports to approve clients for accelerated settlements and payment limit amount increases.
- Oversee the creation, updates, and internal auditing of merchant accounts and merchant fee schedules for Entrata’s full client portfolio.
- Oversee the collection of delinquent merchant fees.
- Lead the annual 1099K (income reporting) filing process to the IRS for all contracted properties.
- Resolve tax information discrepancies for all clients and sub-merchants.
- Lead, perform or assist with internal audits and compliance audits from processing partners.
- Assist with daily confirmation of bank settlement files.
- Create and periodically review Standards Operating Procedures for all functions of the team.
- Resolve merchant and payment related questions from internal and external clients.
- Research and resolve escalated issues at any level of the payment processing chain: end user, clients, sub-merchants, admin system, and processing partners.
- Ensure the team’s compliance with all SLA times for all incoming requests.
- Learn Entrata’s database system and design SQL queries to fulfill custom data retrieval requests from external and internal clients.
- Design custom data reports to be used for risk and operations functions across the department.
- Explore Entrata’s databases to find discrepancies and resolve data transfer issues.
- Identify automation opportunities and design automation solutions by creating macros/scripts using VisualBasic and Google scripts.
- Act as a liaison between payment operations and all other departments involved with ResidentPay (product management, legal/contracts, finance, engineering, and data analytics) to resolve current challenges and identify/capitalize on opportunities to advance the ResidentPay product.
- Delegates, mentors, trains, and motivates the team.
- Assists the VP of Payment Program Management in special assignments and projects such as AML research, building learning materials/guides, collecting Key Indicators data, etc.
- Maintain current knowledge of industry trends and potential impacts to the company.
Qualifications
- 3 – 5 years’ experience in Payments Industry
- Underwriting experience with an emphasis in Payment Processing (domestic and international preferred)
- Understand the risk associated with payment processing
- Strong attention to detail, and ability to make decisions
- Solid understanding of credit reports, and a variety of financial documents such as tax returns
- Ability to write, follow and enforce standard operating procedures and policies
- Knowledge of Microsoft Office and Google Suite
- Strong written and verbal communication skills
- Excellent work ethic with the ability to manage time effectively
- Demonstrate great interpersonal skills
- Maintain friendly and effective relationships with merchants and coworkers
- Willing to take on new roles, assignments, and responsibilities as the department grows
- Able to take direction and initiative with minimal supervision
Preferred Qualifications
- Proficient knowledge of SQL
- Proficient knowledge of Microsoft Office and Google Suite
- ACAMS certification
Benefits
- Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
- Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
- HSA/FSA options and employer-paid disability benefits provided for eligible employees.
- Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
- Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
- Family-centric leave policies supporting new parents during significant life events.
- Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
- Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
- Bi-annual swag drops for employees.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
