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Senior Recovery Operations Vendor Manager @Upstart

[Hiring] Senior Recovery Operations Vendor Manager @Upstart

Apr 02, 2025 - Upstart is hiring a remote Senior Recovery Operations Vendor Manager. 💸 Salary: $104,800 - $145,000 usd. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Upstart is seeking a Senior Recovery Vendor Operations Manager who will be responsible for driving the performance of our agency partners that provide post charge off collections services. This role is crucial in ensuring that our external partners meet and exceed performance and compliance expectations, enabling exceptional business outcomes and delivering a personalized, seamless borrower experience.

  • Hold agency partners accountable for service delivery excellence
  • Ensure quality of borrower interactions aligns with Upstart’s standards of care, efficiency, and borrower satisfaction
  • Work with key partners and stakeholders to create an enhanced strategy matrix
  • Design and implement a robust vendor oversight program

Qualifications

  • 5+ years of experience in vendor management, customer service, or collections, preferably in fintech or financial services
  • 3+ years of people management experience
  • Strong track record of managing external vendors and holding them accountable to performance metrics
  • Demonstrated ability to drive business outcomes and improve customer experiences through vendor relationships
  • Excellent communication and negotiation skills, with the ability to influence partners and internal stakeholders
  • Proven analytical skills, with the ability to monitor performance metrics and make data-driven decisions
  • Knowledge of compliance and regulatory requirements in the financial services industry
  • Ability to thrive in a fast-paced, high-growth environment with a strong sense of urgency

Requirements

  • Experience building collections vendor procedures, performance and control metrics from scratch

Benefits

  • Competitive Compensation (base + bonus & equity)
  • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
  • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
  • Employee Stock Purchase Plan (ESPP)
  • Life and disability insurance
  • Generous holiday, vacation, sick and safety leave
  • Supportive parental, family care, and military leave programs
  • Annual wellness, technology & ergonomic reimbursement programs
  • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
  • Catered lunches + snacks & drinks when working in offices

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📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   All others
Senior Recovery Operations Vendor Manager @Upstart
All others
Salary 💸 $104,800 - $145,000 usd
Remote Location
USA
Job Type unspecified
Posted Apr 02, 2025
Apply for this position Unlock 54,447 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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