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Technical Operations Manager
@Clipboard Health
[Hiring] Technical Operations Manager @Clipboard Health
Apr 14, 2025 - Clipboard Health is hiring a remote Technical Operations Manager. 💸 Salary: unspecified. 📍Location: Worldwide.
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Role Description
Our Worker Operations department is hiring a highly autonomous and results-oriented Technical Operations Manager to lead the team responsible for our core Zendesk ecosystem and its associated technical integrations. This is a critical leadership role requiring deep Zendesk expertise combined with strong technical literacy and the ability to drive performance in a 100% remote, fast-paced, dynamic environment.
- Own the operational health, performance, and reliability of our Zendesk platform and its interconnected systems (including AWS Connect telephony, custom applications hosted on AWS, and various integrations).
- Manage a globally-distributed hybrid team of Zendesk Administrators and technical developers, translating business requirements into robust, scalable, and high-quality technical solutions.
- Set standards, drive improvements, and build a best-in-class operational technology function centered around our core support CRM.
Primary Responsibilities
- Lead the administration, configuration, ongoing optimization, and operational roadmap of our Zendesk instance.
- Lead, mentor, and manage performance for a team comprising Zendesk Administrators and developers responsible for custom applications and integrations.
- Provide strong oversight for vendor integrations (e.g. AWS telephony), custom applications hosted on AWS, and other integrations (e.g., Zapier, microservices).
- Partner closely with stakeholders across Worker Operations, Support, and other teams to deeply understand business requirements and prioritize initiatives.
- Establish and monitor key performance indicators (KPIs) for system uptime, bug resolution times, routing accuracy, custom application reliability, and development lifecycle efficiency.
- Implement and manage processes for change management, incident management, quality assurance, and efficient deployment cycles.
- Define operational standards, best practices, and roadmaps for the Tech Ops function.
- Oversee relationships with key technology vendors (Zendesk, etc.).
Top Traits Required to be Successful in Role
- Toughness & Resilience: Ability to make decisive calls, enforce standards, push back respectfully, and maintain focus under pressure.
- Problem-Solving & Autonomy: Exceptional ability to troubleshoot complex technical issues and operate effectively with a high degree of autonomy.
- Communication & Stakeholder Management: Excellent communication skills with the ability to articulate technical concepts clearly to both technical and non-technical audiences.
- Technical Literacy: Demonstrable understanding of cloud hosting and deployment fundamentals (AWS preferred), monitoring principles, APIs, and integration tools.
- Extreme Accountability: Ruthless focus on results and accountability with a very low tolerance for poor work or blurry thinking.
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️
| 📍 | Be aware of the location restriction for this remote position: Worldwide |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
unspecified
|
Remote
Location
Worldwide
|
|
Job Type
unspecified
|
Posted
Apr 14, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Worldwide |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
