Back to Remote jobs >
All others
Bankruptcy Operations Manager
@Upstart
[Hiring] Bankruptcy Operations Manager @Upstart
Apr 10, 2025 - Upstart is hiring a remote Bankruptcy Operations Manager. 💸 Salary: $75,900 - $105,000 usd. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Upstart is seeking a Bankruptcy Operations Manager who will be responsible for driving the performance of our bankruptcy associates and vendors that provide bankruptcy services. This role is crucial in ensuring that our associates and vendors meet and exceed performance and compliance expectations, enabling exceptional business outcomes and delivering a seamless borrower experience.
- Manage and monitor the day-to-day performance of associates and vendors responsible for bankruptcy and quality control services, ensuring they meet or exceed key performance metrics.
- Collaborate with internal stakeholders to align associates and vendor performance with Upstart’s strategic objectives, ensuring that vendor contributions drive measurable business outcomes.
- Ensure that vendor partners deliver an effortless borrower experience, addressing borrower needs quickly and effectively while maintaining Upstart's commitment to quality.
- Track associate and vendor performance using established KPIs, such as productivity, quality control and quality assurance, bankruptcy payment and collateral recovery rates, and compliance with service level agreements (SLAs).
- Build and maintain strong relationships with external vendors to foster open communication, partnership, and alignment with Upstart’s goals.
- Collaborate with associates and vendors to identify areas for improvement, provide actionable feedback, and work together to implement solutions that enhance efficiency and borrower outcomes.
- Work closely with internal teams such as Operations, product management, engineering, Legal, Risk Management, and Lending Partnerships to align associate and vendor performance with Upstart’s broader objectives and operational needs.
- Utilize data and reporting tools to track performance, identify trends, and make informed decisions that drive continual improvements in service delivery.
Qualifications
- 5+ years of experience in bankruptcy management preferably in fintech or financial services.
- 3+ years of people management experience.
- 3+ years of bankruptcy vendor management experience.
- 3+ years of experience managing servicing portfolios owned by others.
- Strong track record of managing associates and external vendors and holding them accountable to performance metrics.
- Demonstrated ability to drive business outcomes and improve customer outcomes throughout the lifecycle of bankrupt loan servicing.
- Excellent communication and negotiation skills, with the ability to influence partners and internal stakeholders.
- Proven analytical skills, with the ability to identify KPIs, build reporting and monitor performance metrics to make data-driven decisions.
- Knowledge of compliance and regulatory requirements in bankruptcy and the financial services industry.
- Ability to thrive in a fast-paced, high-growth environment with a strong sense of urgency.
Requirements
- 5+ years of people management experience.
- Experience building bankruptcy procedures, performance and control metrics.
- Experience with secured and unsecured loan products.
- Skilled in Google Office products, Salesforce Reporting and Looker.
- Bachelor’s degree or higher.
Benefits
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday, vacation, sick and safety leave
- Supportive parental, family care, and military leave programs
- Annual wellness, technology & ergonomic reimbursement programs
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- Catered lunches + snacks & drinks when working in offices
Similar Remote Jobs
More jobs at Upstart
-
Human Resources $27 - $35 usd hourly USAApr 23, 2025
-
Devops / Sysadmin $217,400 - $300,900 usd USAApr 23, 2025
-
Marketing $155,500 - $215,100 usd USAApr 22, 2025
More All Others jobs
-
All others unspecified Western Asia (Middle East)Apr 24, 2025
-
All others competitive salary with annual bonus UKApr 24, 2025
-
All others unspecified USAApr 24, 2025
More jobs in USA
-
Customer Service $50k-$60k USAApr 24, 2025
-
Software Development $120k - $170k USAApr 24, 2025
-
All others unspecified USAApr 24, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 53,696 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
$75,900 - $105,000 usd
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 10, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
