[Hiring] Senior Program Analyst @Commence

Role Description

The Senior Program Analyst is a hands-on subject matter expert supporting Commence's Department of Veterans Affairs and Defense Health Agency programs. This is a role for someone with deep VA and/or DHA customer process expertise who works directly alongside program teams, translating customer needs, strengthening feedback loops, and helping develop the deliverables and work products that keep programs performing.

• Bring senior-level knowledge of the VA and/or DHA operating environment and apply it hands-on.
• Contribute to programs in close alignment with the program and technical leads.
• Put experience to work directly on the mission.

Qualifications

• Bachelor's degree in a related field, or equivalent experience.
• 5-10 years of professional experience supporting Department of Veterans Affairs and/or Defense Health Agency programs in operations, program support, analysis, or a closely related delivery capacity.
• Deep, demonstrable command of VA and/or DHA customer processes and operating environment, beyond general familiarity with the space.
• Experience and understanding with Disability evaluation and determination process, Veteran benefits and adjudication process.
• Working knowledge of program or project management sufficient to support planning, tracking, and delivery activities in a contributor capacity.
• Technical fluency sufficient to engage credibly with technical and engineering teams and to support work across technical delivery.
• Strong collaboration skills and the ability to work in close alignment with program leadership.
• Clear, professional written and verbal communication.
• Ability to obtain and maintain a federal Public Trust or higher.

Requirements

• Apply your understanding of VA and/or DHA customer processes to advise program teams on customer priorities, expectations, and operating environment.
• Translate between customer needs, operations, and technical delivery, helping each side understand the other and keeping work aligned to customer intent.
• Strengthen feedback loops across the program, surfacing what is working and what needs attention to the program and technical leads.
• Support the development of deliverables, work plans, and program products, contributing directly to the work.
• Support customer communications in coordination with and under the direction of program leadership.
• Contribute to program management activities such as planning, tracking, and risk and issue identification, in support of the program and technical leads.
• Support program reporting, compliance tracking, and deliverable quality across assigned areas.
• Work in close alignment with the program and technical leads, ensuring all contributions support the program and stay coordinated with program leadership.
• Contribute your expertise to research and development and solution-shaping efforts as requested.
• Identify opportunities to improve process and quality, raising them to program leadership for direction.

Preferred

• Established professional network across VA and/or DHA program offices and stakeholders.
• Prior contractor-side experience delivering on VA and/or DHA contract vehicles.
• Experience contributing to capture, proposals, or R&D in a federal health environment.
• Exposure to program pricing, project controls, or delivery performance metrics.
• Active federal clearance or prior VA/DHA credentialing.
• Expertise with Tricare Managed Care Program.

Work Environment/Physical Demands

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a remote position.
• While performing the duties of this job, the employee regularly works in a climate-controlled environment and is required to sit, read, and work on a computer for extended periods.