[Hiring] Senior Principal Consultant – Healthcare – NetSuite Advanced Customer Support @Oracle

Role Description

Oracle NetSuite's Advanced Customer Support (ACS) team is seeking an experienced Functional Consultant with deep Healthcare industry expertise to join our growing Managed Services practice. This role is ideal for a senior consultant who understands the operational and financial complexities of healthcare organizations and can help customers continuously optimize their NetSuite investment after implementation. The successful candidate will combine strong ERP consulting skills with healthcare industry knowledge and an excellent understanding of accounting and finance processes. This position can be home-office based and requires modest travel as appropriate.

The Advanced Customer Support (ACS) offering provides a subscription service delivering functional ERP consulting that helps customers continuously improve, innovate, and maximize business value from their NetSuite investment. As part of the ACS team, you will partner with healthcare customers to identify opportunities for improvement, recommend leading practices, and deliver ongoing enhancements across finance, operations, reporting, automation, and emerging AI-enabled capabilities.

Responsibilities

• Deliver trusted advisory services that drive and improve operational efficiency, financial visibility, compliance, and user adoption, leveraging NetSuite leading practices across healthcare finance, procurement, supply chain, and operations.
• Partner with healthcare customers to identify business process improvement opportunities using ACS methodology.
• Work collaboratively with customers to prioritize and deliver high-value functional enhancements.
• Design and document functional requirements for system enhancements, configurations, workflows, reporting, dashboards, integrations, and automation.
• Configure NetSuite solutions to support evolving customer business requirements.
• Collaborate with Technical Services teams on customizations, integrations, and third-party applications.
• Support customers through testing, solution validation, user acceptance testing, and deployment activities.
• Help customers leverage AI-enabled capabilities including financial insights, intelligent reporting, document processing, workflow automation, and operational analytics.
• Use AI tools internally to improve consulting effectiveness through requirements gathering, documentation, meeting summaries, solution design, and issue analysis.
• Perform quality reviews of solution designs and deliverables.
• Maintain and expand NetSuite expertise through certifications, continuous learning, and adoption of new capabilities.
• Collaborate across ACS teams including Technical Services, Support, Customer Success, Analytics, and Solution Consulting.
• Follow Oracle consulting methodologies and ACS delivery best practices to ensure successful customer outcomes.

Qualifications

• 6+ years of ERP consulting, finance systems, or business transformation experience.
• Strong NetSuite ERP functional consulting experience.
• Experience working within the Healthcare industry, including one or more of:
  • Hospitals and Health Systems
  • Ambulatory and Specialty Care
  • Post-Acute, Long-Term, and Home Care
  • Healthcare Services Organizations
  • Medical Device and Supply Organizations
• Strong accounting and finance background with expertise in:
  • General Ledger
  • Accounts Payable
  • Accounts Receivable
  • Fixed Assets
  • Multi-entity financial management
  • Financial Reporting
  • Revenue Recognition
  • Budgeting and Forecasting
• Deep understanding of healthcare financial operations, reimbursement models, cost management, procurement, regulatory reporting, HIPAA Compliance, and operational performance metrics.
• Experience gathering business requirements and translating them into ERP solutions.
• Experience configuring ERP applications and supporting business process optimization.
• Strong analytical, problem-solving, and communication skills.
• Experience leading customer workshops and executive stakeholder discussions.
• Ability to manage multiple customer engagements simultaneously.
• 2+ years of customer-facing consulting experience.

Preferred Qualifications

• NetSuite ERP Consultant Certification.
• SuiteFoundation Certification.
• CPA, CMA, ACA, ACCA, or equivalent accounting qualification is highly desirable.
• Experience with healthcare compliance requirements and financial controls.
• Familiarity with healthcare revenue cycle management and financial reporting.
• Experience with healthcare-related integrations including EMR/EHR, billing platforms, payroll, procurement, or financial systems.
• Knowledge of SuiteAnalytics, Saved Searches, Dashboards, and Workflow.
• Experience working within SaaS or cloud ERP environments.

Travel Requirement

Modest travel (approximately 20%), as required.

What Makes You Successful

You are a trusted advisor who combines strong financial acumen with healthcare industry expertise to solve complex business challenges. You understand how healthcare organizations operate, communicate effectively with finance and operational leaders, and enjoy helping customers realize continuous value from their ERP investment. You thrive in a collaborative consulting environment, build trusted customer relationships, and are passionate about improving business outcomes through technology, innovation, and best practices.