[Hiring] Senior Planning Partner, Content @Airbnb

Role Description

You will become a key member of the Global Operations Community Support Planning team, responsible for driving the end-to-end roadmap planning process for Community Support at Airbnb. Our team ensures that initiatives and programs are prioritized to align with our overarching strategy and our commitment to delivering an exceptional customer experience.

As a Senior Planning Partner, Content, you will play a critical role in ensuring the success and satisfaction of our customers through strong relationship management and strategic collaboration. You will:

• Be assigned to one or more product spaces and serve as the primary point of contact for the Content Managers, writers, and strategists.
• Own the end-to-end planning and coordination of every launch that impacts Community Support content.
• Ensure clear communication, alignment of objectives, and on-time, high-quality delivery of content at launch.
• Proactively identify opportunities to add value while addressing potential challenges.

Qualifications

• 8+ years of experience in strategic planning, program management, or business operations roles with a proven track record of success.
• Proven experience leading cross-functional planning or portfolio management processes with executive visibility.
• Exceptional communication skills, verbal, written and presentation, to all levels of an organization.
• Strong problem-solving and analytical skills, understanding of system implementation, and change management.
• Proficiency in virtual collaboration and project management tools like Asana, Jira, and Airtable.
• Strategic thinking and organizational skills, with the ability to work collaboratively and cross-functionally across teams.
• Hands-on, working knowledge of software product development life-cycle and methodologies. Specific experience with Agile is desired.
• Proven ability to de-escalate issues and resolve conflicts in a professional and empathetic manner.
• Ability to manage multiple launches and competing priorities simultaneously, ensuring deliverables are met on time and within scope.
• Comfortable with shifting priorities and able to deliver solutions in a dynamic, ambiguous, and fast-paced work environment.
• Experience planning or coordinating content, knowledge management, or product launches.

Requirements

• Engage proactively with cross-functional partners and stakeholders by maintaining regular check-ins, communication of planning timelines and upcoming milestones, and feedback sessions.
• Identify all responsible individuals for each launch in advance.
• Build and communicate the content schedule to all content requestors and approvers.
• Schedule and lead the series of meetings for each launch.
• Partner with strategists in content audits to identify all impacted content.
• Prepare and send weekly status communications to Content Managers and content DRIs.
• Anticipate risks and issues and develop mitigation strategies proactively.
• Send regular reminders to DRIs with launch responsibilities.
• Prepare cross-functional communications for partner teams impacted by our work.
• Coordinate the real-time “go live” on launch day.
• Attend launch meetings, real-time coordination sessions, and contact center sessions.
• Shield writers from logistical questions and track down missing information, approvals, and blockers.
• Prepare a launch deck for leadership covering what was published and how it performed.
• Track status and communicate on escalations after launch.
• Drive iterative improvements and simplification of content planning processes.

Benefits

• Base pay range: $102,000 — $128,000 CAD annually.
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Company Description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.

We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions.