[Hiring] Senior Partner Solutions Engineer @ProRata.ai

Role Description

ProRata's Gist Answers is an AI-powered answer engine that helps publishers deliver trusted, attributed answers to their audiences using licensed content. As we scale across a growing portfolio of media and publishing partners, we're hiring a Senior Partner Solutions Engineer to own the technical implementation and operational success of our partner ecosystem.

This role owns technical onboarding, content ingestion, widget configuration, issue triage, and post-launch technical support. You'll ensure partners launch successfully, remain technically healthy, and continuously deliver the best possible AI answer experience for readers through configuration, prompt tuning, relevance testing and ongoing optimization.

This is both a backfill and an investment in a critical function. The previous owner of this role was the invisible glue between partners and Engineering, managing partner-specific configurations, technical troubleshooting, documentation, and the operational processes that kept implementations running smoothly. We're looking for someone who can build on that foundation and help scale it.

The ideal candidate doesn't need to write code, but they are technical enough to diagnose configuration issues, navigate engineering conversations, and write clear, reproducible bug reports. Just as importantly, they're partner-oriented enough to communicate complex technical concepts simply, build trust with partners, and deliver an exceptional partner implementation experience.

As an early member of the Partner Solutions function, you'll help define the processes, tooling, and best practices that enable ProRata to scale its partner operations. Success in this role means partners launch on time, technical issues are resolved quickly, Engineering interruptions are minimized, and partner operations scale through repeatable processes.

Qualifications

• Technical fluency: comfortable navigating APIs, interpreting console logs, validating widget implementations, understanding embed code, and triaging bugs independently before escalating to Engineering
• Basic understanding of generative AI and large language models (LLMs), including how prompting, context, and configuration influence AI-generated outputs
• Strong partner-facing communication: can write clear, professional partner emails and run partner calls independently
• Highly organized with strong SLA discipline (partners notice when things slip)
• Ability to work autonomously and manage multiple partner issues simultaneously
• East Coast or Central hours strongly preferred (EU partner coverage)

Requirements

• Experience in a Solutions Engineer, Implementation Engineer, Technical Account Manager, Product Support, or Forward Deployed Engineer role at a B2B SaaS or media tech company
• Familiarity with CMS platforms (WordPress, WordPress VIP) and web publishing workflows
• Experience with content ingestion pipelines, structured data, or modern web publishing systems
• Experience working with AI-powered products, including prompt tuning or configuring AI-generated outputs

Benefits

• Opportunity to work at the forefront of AI technology
• Collaborative and innovative work environment
• Competitive salary and benefits package
• Professional development and growth opportunities
• Chance to make a significant impact on the company's success

Equal Employment Opportunity

ProRata is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs.

California Specific Notices

• At-Will Employment: Employment at ProrataAI is at-will. This means that either the employee or the employer may terminate employment at any time, with or without cause or prior notice.
• Salary Disclosure: In compliance with California law, salary information is provided to ensure transparency and fairness.
• California Consumer Privacy Act (CCPA): ProrataAI complies with the CCPA. Personal information collected during the recruitment process will be used for employment purposes only.