[Hiring] Senior Partner Services Lead @Atlassian

Role Description

Our customers get the best outcomes when Atlassian Professional Services and our partners deliver together. As a Senior Partner Services Lead, you'll help make that happen at scale:

• Run partner assurance services.
• Help build and operate advisory services that partners can buy from Atlassian Professional Services, including offering design, pricing inputs, operating mechanics and enablement for Partner Managers and partners.
• Drive joint solution pilots.
• Coordinate day-to-day execution of joint offerings with partners, including AI-enabled delivery approaches. Track outcomes, capture lessons and help package each offering for scale.
• Operationalize the rules of engagement.
• Run the operating rhythm that keeps Atlassian and partners aligned: partner-level business reviews, partner presence mapping across our portfolio, co-delivery templates, playbooks and quick reference guides.
• Act as the connective tissue between Partner Managers, Partner Sales Managers, Sales and delivery teams, and help triage rules of engagement escalations.
• Support governed subcontracting.
• Help onboard and manage partners delivering on Atlassian-contracted engagements, working with Partner & Alliances, Procurement and delivery teams on setup, scope and quality controls, and partner performance.
• Facilitate partner services certification.
• Coordinate partner candidates, learning and assessments, and pair partners with Professional Services teams for co-delivery. Gather architect feedback and help run final certification reviews.
• Support co-delivery quality.
• Partner with Engagement Managers and Implementation Project Managers, who lead day-to-day delivery, to monitor quality, partner health and escalations.
• Feed the loop.
• Turn what works into reusable assets, standards and enablement for internal teams and partners.
• Travel to build partnerships.
• Spend up to 30% of your time traveling within your region, and in some cases beyond it, for partner meetings, certification and enablement sessions, and internal events.

Qualifications

• 6–8+ years of experience in SaaS professional services, consulting delivery, engagement or delivery management, or partner delivery, including 5+ years in customer- or partner-facing roles.
• Hands-on experience working with delivery partners, resellers or systems integrators.
• Experience delivering complex customer engagements and coordinating across customer, partner and internal teams.
• A working grasp of services commercial mechanics: statements of work, scope and change control, and how partner and vendor contracts differ.
• Strong operational discipline: program tracking, operating rhythms, escalation management and clear communication.
• Comfortable operating in ambiguity and building repeatable structure where none exists.
• A cross-functional collaborator across Sales, Partner & Alliances and delivery teams.

Requirements

• Deep hands-on experience with Atlassian products or a background as an Atlassian consultant or architect.
• Experience designing or delivering AI-driven or agentic solutions, for example using AI agents or Rovo to accelerate delivery.
• Familiarity with public sector customers, procurement and delivery requirements.
• Experience delivering enterprise-scale professional services across areas such as service management, work management, software teams or cloud transformation.

Benefits

• Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community.
• Our offerings include health and wellbeing resources, paid volunteer days, and so much more.