[Hiring] Senior Partner Operations Manager @Sword

Role Description

Sword Health is seeking a Partner Operations Manager to own the operational backbone of a portfolio of partner relationships. This is an individual-contributor role with direct accountability for how partnerships actually run day to day: configuration, billing, integrations, implementations, escalations, and account business reviews. The right candidate brings the operational rigor to run complex, multi-stakeholder partnerships end to end, and the judgment to know when to resolve something directly and when to escalate it.

• Own the operational execution for an assigned partner portfolio: configuration, file feeds, billing, integrations, and reporting.
• Lead implementations and ongoing operational work for new and existing partners, coordinating internally to keep commitments on track.
• Run partner-level escalations to resolution, looping in Partner Sales, Product, Client and Data Operations, or Customer Success as needed.
• Own account/partner business review prep and delivery for your portfolio.
• Serve as the day-to-day operational point of contact for partner and partner-customer stakeholders.
• Partner closely with Partner Sales, Client and Data Operations, Product, and Customer Success to keep partnerships running smoothly and flag risk early.

Qualifications

• Experience owning complex operational workflows for external partners or clients: billing, integrations, data or file feeds, or similar systems-level work.
• Comfort operating across ambiguity with multiple internal and external stakeholders, without needing a defined playbook for every situation.
• Strong analytical and critical thinking foundation: you reason from facts, synthesize clearly, and communicate with brevity.
• High initiative and sound judgment: you identify what matters and act without waiting to be directed.
• A track record of building trust directly with external partners or customers, not just internal stakeholders.
• Direct, ongoing accountability for an external-facing relationship (client, partner, or vendor) as a standing responsibility, not a one-time project.

Requirements

• Experience in health plans, digital health, or the partner/benefits ecosystem.
• Familiarity with partner or channel operations models (implementation, contracting handoff, ongoing account management).
• Experience with billing, data integration, or technical operations in a client- or partner-facing role.

Benefits

• Total Compensation Range: $114,517 — $179,955 USD.
• Country-specific benefits may vary and will be detailed separately.