[Hiring] Senior Manager, Professional Services @Chainguard

Role Description

Chainguard is looking for a Senior Manager of Professional Services - EMEA to lead delivery for a portion of our Enterprise segment. In this role, you'll own the end-to-end customer journey across implementations, consulting engagements, and advisory services — ensuring customers successfully adopt Chainguard solutions and achieve measurable outcomes. You'll lead and develop a team of Solutions Architects while driving delivery that is predictable, scalable, and consistently high quality. This is an operational leadership role that requires equal parts customer empathy, business acumen, and a bias toward execution.

What You'll Do

• Delivery & Segment Ownership
  • Own end-to-end PS delivery across onboarding, implementation, advisory, and expansion for your Enterprise segment
  • Monitor and improve utilization, on-time delivery, and customer satisfaction KPIs
  • Serve as the escalation point for complex or at-risk engagements
• Team Leadership & Development
  • Lead, mentor, and grow a team of Solutions Architects
  • Set performance expectations, coach to them, and own career development and succession planning
  • Partner with PS leadership on hiring and capacity planning
• Services Strategy & Operations
  • Standardize delivery methodologies, tools, and best practices
  • Improve operational processes for efficiency, scalability, and predictability
• Cross-Functional Partnership
  • Collaborate with Sales, CS, Product, Engineering, and Support for a seamless customer experience
  • Support pre-sales on strategic or complex opportunities
  • Funnel customer feedback into product and services improvements
  • Partner with PS leadership to evolve services packaging and pricing
• Customer Outcomes & Growth
  • Ensure customers achieve defined business outcomes through services engagements
  • Identify expansion opportunities in partnership with Sales and CS
  • Proactively manage escalations and capture customer insights to improve delivery

Qualifications

• 7+ years in Professional Services, Consulting, Customer Success, or a related field
• 2+ years of leadership experience managing delivery teams or PS operations for a customer segment
• Technical background in cybersecurity, DevOps, software engineering, or a related domain
• Strong project or program management capabilities
• Experience working cross-functionally in a high-growth technology environment
• Excellent communication skills — comfortable engaging both technical teams and executive stakeholders
• Must be located in the United Kingdom

Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.