[Hiring] Senior Manager Digital Adoption & Enablement @Worldwide Clinical Trials

Role Description

This person sits within the Global Organizational Learning & Development Team (GOLD), reporting into the People Strategy & Culture function. This role leads enterprise digital adoption, systems learning, and workforce enablement across in-scope corporate systems, while directly managing two Organizational Learning Advisors, Enterprise Systems.

The role oversees adoption strategy for platforms including:

• Medidata
• Certinia
• LMS
• Workday
• Percipio
• Microsoft 365
• Copilot
• Teams Rooms
• Zoom
• Other systems as assigned

It ensures implementations, releases, enhancements, new modules, new hire needs, refresher training, remediation, and sustainment are supported by:

• Role-based learning
• Performance support
• Stakeholder communications
• LMS-integrated training
• Adoption metrics
• Continuous improvement

Functional teams retain ownership of technical deployment, configuration, validation, security, compliance programs, and business outcomes; this role leads the learning and adoption strategy required to help employees use systems effectively and consistently.

Qualifications

• Strong people leadership, coaching, prioritization, delegation, performance management, and team-development capability.
• Strong instructional design, facilitation, consulting, systems training, digital adoption, and change management skills.
• Ability to translate complex system workflows, compliance expectations, financial or operational processes, and role-based tasks into clear learning and performance support.
• Ability to manage a portfolio of enterprise systems adoption work across platforms, stakeholders, priorities, release timelines, regions, and functions.
• Strong stakeholder management and consulting skills in a matrixed, global environment.
• Analytical mindset with ability to measure learning effectiveness, adoption outcomes, proficiency gaps, support trends, and remediation needs.
• Excellent written, verbal, visual, and executive communication skills.
• High digital fluency across enterprise platforms, LMS tools, content authoring tools, analytics, and AI-enabled productivity tools.
• Familiarity with the regulatory, quality, and operational environment of clinical research is advantageous.

Requirements

• Bachelor’s degree in Business, Human Resources, Education, Communications, Information Technology, Life Sciences, Clinical Research, Organizational Development, or related discipline; master’s degree preferred.
• 8–10 years of experience in learning, enterprise systems enablement, digital adoption, change management, workforce enablement, systems training, clinical operations training, or enterprise application training, including experience supporting complex implementations, releases, adoption programs, or global rollouts.
• Prior L & D people management experience, including coaching, goal setting, performance management, workload prioritization, capacity planning, team development, and quality oversight.
• Experience leading or overseeing systems training and adoption across platforms such as Medidata, Certinia/CAIR, Salesforce-based tools, LMS, Workday, Percipio, Microsoft 365, Copilot, collaboration tools, ERP, HCM, CRM, or other global corporate systems.
• Experience partnering with system owners, SMEs, EPMO, IT, Clinical Systems, Finance, Project Operations, process owners, QA/compliance, HRIS, Corporate Communications, LMS administrators, and business leaders to scope needs, validate content, manage review cycles, coordinate publishing, and maintain materials after launch.
• Working knowledge of regulated or validated systems training, including GCP, 21 CFR Part 11, audit readiness, role-based access, controlled content, completion records, release impacts, and compliance-ready documentation where applicable.
• Ability to define, monitor, and act on learning and adoption metrics such as completion, readiness, proficiency, utilization, feature adoption, time-to-competency, support trends, remediation needs, and post-launch outcomes.
• Certifications such as Prosci, CCMP, ATD CPLP/CPTD, Microsoft Service Adoption Specialist, Microsoft 365 Certified, instructional design, or related enterprise systems/change certifications preferred.

Benefits

• Competitive salary range: $113,000.00 - $225,000.00 annually.
• Comprehensive benefits package depending on location.
• Commitment to pay equity and transparency.