[Hiring] Senior Manager, Customer Audit & Due Diligence Compliance @BioCatch

Role Description

The Senior Manager (or Senior Lead), Customer Audit & Due Diligence Compliance is a strategic and operational leader responsible for overseeing high-impact customer audits and due diligence engagements, driving process maturity, and acting as a trusted partner to senior internal stakeholders and customers.

This position is open to candidates globally, with a strong preference for candidates based in Europe. This role reports to the Director – Customer Audit & Due Diligence Compliance.

Responsibilities

• Lead end‑to‑end execution of complex, high-risk, or executive-level customer audits, due diligence, and RFI/RFP requests, including direct customer engagement.
• Serve as an escalation point for nuanced customer inquiries and non-standard requests.
• Support the Director in strategic planning, reporting, and cross-functional governance efforts.
• Partner closely with Sales, Legal, Information Security leadership, and executive stakeholders to obtain authoritative inputs.
• Set quality standards, review methodologies, and response strategies across the team.
• Draft, review, and finalize accurate, consistent, and customer‑ready responses to highly technical and nuanced inquiries.
• Maintain and continuously improve designated sections of the internal response repository and supporting documentation.
• Review work product from mid‑ and junior‑level team members and provide guidance and quality oversight.
• Escalate novel, sensitive, or high‑risk issues to the Director as appropriate.
• Mentor and develop Managers, Senior Analysts, and Analysts.
• Drive operational excellence by defining scalable processes, metrics, and tooling.
• Identify efficiency opportunities and lead initiatives to streamline audit and due diligence workflows.

Qualifications

• 8+ years of experience managing customer audits, due diligence, risk management, or RFI/RFP responses within financial services or a regulated technology environment.
• Demonstrated leadership in managing complex, customer-facing compliance activities.
• Strong customer‑facing experience and comfort engaging with stakeholders at varying levels of technical depth.
• Deep understanding of cybersecurity controls, fraud prevention, and regulatory expectations.
• Proven ability to influence senior stakeholders and manage sensitive, high-visibility issues.
• Strong strategic thinking combined with hands-on execution capability.
• Experience working with cybersecurity, fraud, or risk‑related subject matter.
• Extensive use of Governance, Risk, and Compliance (GRC) platforms (e.g., Archer, MetricStream, AuditBoard).
• Extensive use of Strategic Response Management (SRM) platforms (e.g., Loopio, Responsive, Anchor AI).
• Exceptional written communication and editing skills.
• Proven ability to manage high volumes of concurrent requests under tight deadlines.

Requirements

• Experience driving process or tooling improvements in compliance or RFP operations.
• Background in translating complex technical content into clear non‑technical language.
• Experience leading teams in regulated financial services or global enterprise environments.
• Prior ownership of compliance tooling, knowledge management platforms, or audit automation initiatives.