[Hiring] Senior Manager, Business Applications @nexus IT group

Role Description

Our client is seeking an experienced technology leader to oversee a portfolio of enterprise business applications that support critical internal operations. This individual will be responsible for application strategy, delivery, production support, vendor management, and leading a team responsible for maintaining and enhancing several business-critical platforms. This position is ideal for someone who enjoys balancing strategic planning with day-to-day execution while partnering closely with business leaders to deliver reliable, scalable technology solutions.

What You'll Do

• Enterprise Application Leadership
  • Lead the planning, delivery, enhancement, and ongoing support of multiple enterprise business applications.
  • Oversee application upgrades, system integrations, release planning, production support, and continuous improvement initiatives.
  • Ensure projects are delivered on time while balancing scope, quality, business priorities, and available resources.
  • Partner with business leaders and technical teams to translate operational needs into effective technology solutions.
  • Remove delivery obstacles, manage competing priorities, and help teams successfully execute complex initiatives.
• Operational Management
  • Maintain the stability, performance, and availability of enterprise applications.
  • Lead incident response, problem management, change management, and root cause analysis efforts.
  • Develop operational metrics and reporting to monitor system health, release quality, service levels, and overall performance.
  • Identify opportunities to improve automation, operational efficiency, and support processes.
  • Ensure applications align with security standards, governance requirements, compliance expectations, and architectural best practices.
• Team Leadership
  • Lead, mentor, and develop a team of application developers, analysts, administrators, and technical specialists.
  • Establish clear expectations around accountability, delivery, documentation, collaboration, and customer service.
  • Manage staffing, workload prioritization, performance management, and professional development.
  • Foster a culture focused on ownership, continuous improvement, operational excellence, and strong execution.
• Business Partnership
  • Collaborate with leaders across multiple business functions to understand priorities and align technology investments.
  • Help prioritize new initiatives, operational improvements, technical debt, regulatory requirements, and ongoing support work.
  • Serve as a trusted liaison between business stakeholders, technical teams, and third-party vendors.
  • Ensure technology investments deliver measurable improvements in efficiency, user experience, reliability, and operational effectiveness.
• Vendor & Financial Management
  • Manage relationships with external software vendors and service providers.
  • Monitor vendor performance, resolve escalations, and ensure service expectations are met.
  • Assist with budgeting, forecasting, contract oversight, and technology spend for assigned platforms.
  • Identify project and operational risks while developing practical mitigation plans.

Qualifications

• 10+ years of experience leading enterprise applications, technology delivery, or IT operations.
• 5+ years of experience managing technical teams and driving successful project delivery.
• Experience supporting enterprise business applications such as HR systems, document management platforms, customer communications solutions, or similar enterprise technologies.
• Strong understanding of the software/application lifecycle, including requirements gathering, implementation, testing, deployment, production support, and ongoing optimization.
• Experience leading cross-functional initiatives involving internal teams, vendors, and business stakeholders.
• Proven ability to manage multiple projects, competing priorities, and organizational change in a complex enterprise environment.
• Excellent communication, leadership, and stakeholder management skills.

Preferred Experience

• Experience working with modern SaaS platforms and cloud-based enterprise applications.
• Familiarity with APIs, system integrations, workflow automation, and enterprise data exchange.
• Background supporting large-scale enterprise application environments with multiple integrated business systems.