[Hiring] Senior LMS Administrator @TekWissen

Role Description

Seeking a hands-on, experienced LMS Administrator to independently execute daily learning systems operations and regulated training administration for Business Technology Solutions.

• Maintain accurate compliance records, administer curricula and user access, manage ServiceNow-driven requests, support learning-license workflows, deliver reporting and analytics, and troubleshoot system/data issues.
• This role requires sound judgment, disciplined documentation, responsive stakeholder support, and the ability to sustain reliable operations within established procedures and delegated authority.

Key Responsibilities

• Training Administration & GxP Compliance:
  • Administer role-based curricula, training assignments, completions, exemptions/corrections and record reconciliation in accordance with approved procedures.
  • Monitor overdue, missing or inconsistent training records; investigate exceptions and escalate compliance-sensitive issues appropriately.
  • Support curriculum reviews, audit readiness, documentation retention and accurate training data.
• LMS / LXP Operations & User Support:
  • Manage user accounts, learning access, user groups, permissions, assignment rules and routine platform administration.
  • Troubleshoot access, enrollment, assignment and completion issues; coordinate with platform vendors or internal technical teams when necessary.
  • Maintain clear operating records, knowledge articles and task-level procedures.
• ServiceNow, Workflow & Integration Support:
  • Monitor and process ServiceNow intake tickets, training requests and approvals; maintain accurate request status and resolution notes.
  • Understand the operational relationship between ServiceNow and LMS platforms, including automated curriculum assignment triggers, data feeds and API-enabled workflows.
• License Administration & Shared Inbox:
  • Review requests for additional learning licenses, validate eligibility and available inventory, and approve or route decisions only within delegated authority.
  • Track license assignments, usage, reconciliation and related stakeholder communications.
  • Own day-to-day shared inbox triage, prioritization, response quality and follow-through against service expectations.
• Reporting, Analytics & Continuous Improvement:
  • Produce recurring and ad hoc compliance, curriculum, completion, request-volume and license-utilization reports.
  • Validate report accuracy, investigate discrepancies and communicate operational trends, risks and exceptions.
  • Identify repeat issues and opportunities to simplify workflows, improve turnaround time and reduce manual effort.
• Knowledge Transfer & Operational Continuity:
  • Maintain current SOPs, work instructions, decision trees, escalation contacts and cross-system process maps.
  • Participate in structured handoff from existing team members and document repeatable workflows for continuity.
  • Operate independently on routine work while escalating policy, system-design, budget and compliance decisions to designated employees.

Qualifications

• Bachelor's Degree
• 5+ years of proven experience with administration of a Learning Management System
• Minimum of seven years or more in the pharmaceutical industry with GxP experience.
• Quality Documentation System Processes experience is a plus
• Strong attention to detail and passionate about learning technology
• Demonstrated professional experience administering an enterprise LMS, including curricula, learner records, access and troubleshooting.
• Working knowledge of GxP-regulated training, documentation controls, data integrity and compliance expectations.
• Experience managing ticket queues or service requests and supporting cross-functional stakeholders.
• Strong Excel and reporting skills; ability to reconcile data and explain discrepancies.
• Ability to manage multiple priorities independently, follow controlled procedures and document decisions clearly.

Preferred Qualifications

• Experience with ComplianceWire, ServiceNow and/or enterprise learning platforms.
• Familiarity with Workday-derived user data, SSO, user groups, automated assignments, integrations and data flows.
• Experience with license provisioning, vendor coordination, dashboards or operational KPI reporting.
• Background in pharmaceutical, biotechnology or another highly regulated environment.