[Hiring] Desktop Support Analyst I @MedAmerica

Role Description

Fielding and thoroughly documenting Service Desk tickets related to:

• PC hardware
• Printer/MFP hardware
• PC/VoIP phone peripherals
• Microsoft Windows operating system
• Microsoft Office suite
• VMWare virtual desktop products
• Apple IOS
• Adobe Acrobat
• Java

Additional responsibilities include:

• Providing backup telephone support for Service Desk Technicians
• Installation and maintenance of business software as assigned
• Management and completion of Service Desk related projects, such as:
• Hardware and software deployments
• Monthly security patching
• Extensive cloud applications
• Using internal and external knowledge bases and other resources to resolve technical issues before escalation
• Providing 2nd level support for the Service Desk Technicians

Qualifications

• 4-year degree or equivalent experience required
• 2 to 4 years’ experience in Desktop support/Service desk required
• Must possess a working knowledge of fundamental operations of relevant software, hardware, and other technology equipment
• CompTIA A+ or comparable industry-recognized certification required
• ITIL Foundation training preferred
• HDI Certifications preferred
• Classes relating to Service Delivery or application specific certifications are preferred
• 4-year degree in relevant field preferred
• 4 years of experience in IT preferred
• Office 365 Certification preferred
• Owner and expert on one or more minor applications used at Vituity

Requirements

• Willingness to work overtime, nights, and weekends as required
• Ability to remain productive during slow times
• Able to multitask effectively during busy times
• Exercise patience and professionalism during stressful situations
• Knowledge of and compliance with all Vituity IT operational and security policies and standard operating procedures
• Full knowledge of admin functions with Office 365
• Working knowledge of Active Directory and Exchange
• Working knowledge of Active Directory and its interface with Office 365
• Self-starter able to manage small projects
• Able to support applications used at the primary work location

Benefits

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service)
• Generous paid time off starting 3-4 weeks’ annually
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP and travel assistance included
• Wellness program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees