[Hiring] Desktop Support Engineer @EdgeQ Technologies Private Limited

Role Description

We are seeking a skilled and customer-focused Desktop Support Engineer to join our IT support team in the United States. The ideal candidate will be responsible for providing technical assistance, troubleshooting desktop and laptop issues, maintaining IT infrastructure, and ensuring smooth operation of end-user computing environments. This position offers a fully remote work opportunity for qualified candidates across the United States.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, and other IT peripherals.
• Troubleshoot hardware, software, and operating system-related issues.
• Install, configure, and maintain Windows and macOS operating systems.
• Provide remote desktop support to employees and end users.
• Manage user accounts, permissions, and access through Active Directory.
• Support Microsoft 365, Outlook, Teams, and other business applications.
• Diagnose and resolve network connectivity, VPN, and Wi-Fi issues.
• Monitor and manage IT service requests through ticketing systems.
• Perform software installations, updates, patches, and system upgrades.
• Maintain IT asset inventory and technical documentation.
• Follow IT security policies and ensure endpoint protection.
• Coordinate with network, infrastructure, and security teams to resolve complex issues.

Qualifications

• 2–6 years of experience in Desktop Support Engineering or IT Support.
• Strong knowledge of Windows 10/11 and macOS environments.
• Hands-on experience with desktop and laptop troubleshooting.
• Knowledge of Active Directory, Group Policy, and user administration.
• Experience with Microsoft 365 and Office applications.
• Understanding of networking fundamentals, TCP/IP, DNS, DHCP, and VPN.
• Familiarity with remote support tools and desktop management solutions.
• Experience with ticketing platforms such as ServiceNow, Jira, or Zendesk.
• Knowledge of hardware configuration, software deployment, and troubleshooting.
• Excellent communication and problem-solving skills.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• CompTIA A+, Network+, or Microsoft certifications preferred.
• Experience with Microsoft Intune, SCCM, or endpoint management tools.
• Knowledge of Azure AD / Microsoft Entra ID.
• Familiarity with endpoint security and IT infrastructure management.
• Experience supporting remote and distributed teams.

Benefits

• Annual Salary: $55,000 – $85,000 USD.
• Competitive compensation based on experience and technical expertise.
• 100% remote work opportunity.
• Flexible working arrangements.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement savings benefits, where applicable.
• Professional development and certification support.
• Career growth opportunities.

Work Location

• United States – Fully Remote.
• Candidates from eligible locations across the United States are welcome to apply.
• Must be legally authorized to work in the United States.
• Availability to support different US time zones may be required.
• Occasional on-site hardware support may be required depending on business needs.

How to Apply

Interested candidates can submit their updated resume along with contact details and relevant Desktop Support Engineering experience.

Equal Opportunity Employer

We welcome qualified candidates from diverse professional backgrounds and encourage applications from eligible candidates across the United States.